Amway Business Services Asia Pacific Sdn. Bhd. (ABSAP) is a regional shared service centre established since 2012 to provide business support services to Asia Pacific in areas of Finance, Marketing, Communications, Sales, Customer Support, and Human Resources. ABSAP is located in Bangsar South, Kuala Lumpur.
ABSAP was set up to have a consolidated regional hub of business support functions to service the various markets that Amway has in Asia Pacific with a vision to be able to leverage its benefits in areas of improved governance, productivity, expertise, consolidated controlled environment and better position its markets for future growth. In our Finance shared service, we are currently focusing on accounts payable, accounting & reporting, tax, and audit.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases