Gogoprint (gogoprint.co.th) is recruiting highly-talented people to support our company growth in Thailand & region.
Gogoprint is an e-commerce company with a young international team and is headquartered at BTS Phayathai, Bangkok. Our company sells custom-printed products such as business cards, flyers, brochures online. We operate and serve our customers all across South-East Asia.
Given our strong growth, we are searching for dynamic, entrepreneurial, broad-minded individuals to be part of our rapidly expanding team! This is an opportunity to work for a fast-growing company with international top-management, which offers you a fun & casual working atmosphere and high personal growth opportunities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases