Our client has been an IP-led technology focused on smart automation and digital solutions for insurers and banks.
We work on the cutting edge of FinTech, creating products and point solutions in our IP Labs that enable our clients to truly differentiate themselves.
Our digital products, built on our open-standards-based Rapid Application Development (RAD) platform, help engage the end customer in a smart and integrated manner across multiple channels – from mobile, web and social media to emails, call centres and walk-ins. Our point solutions such as the Product Configurator allow insurance companies to provide the flexibility of designing and tweaking insurance products to their brokers and agents.Our IP-led solutions to streamline company operations go beyond cost reduction and efficiency enhancement to provide a true competitive edge. Our IP-led solutions to streamline company operations go beyond cost reduction and efficiency enhancement to provide a true competitive edge.
Our proprietary Case Management, Business Process Management (BPM) and Enterprise Content Management (ECM) platforms along with robust industry and market specific process frameworks have been implemented across leading Insurance firms and Banks globally. Our products leverage Robotics Process Automation (RPA) and Artificial Intelligence (AI) for better sales, customer onboarding and service.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases