Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

As our Senior Technical Project Manager, you will join our Global Merchant and Network Services Technology team that has embarked on building a highly available and scalable distributed systems on the cloud to support the company's long-term strategy and vision. Drive execution across multiple Scrum teams, ensuring product backlog priorities are clearly defined, aligned to stakeholder needs, and delivered with high quality.

Key Initiatives

Card Network Authorizations/Routing, Clearing and Settlement.
ATM, Debit, Credit and Push Payment Transactions.
Platform Engineering and Foundational Capabilities of distributed systems
High Availability, Resiliency and Performance Engineering on Cloud

Responsibilities

Drive execution across multiple Scrum teams, ensuring product backlog priorities are clearly defined, aligned to stakeholder needs, and delivered with high quality
Own end-to-end backlog readiness, refinement, and decomposition into clear, testable, and demonstrable sprint deliverables
Ensure strong alignment between Product Owners, stakeholders, and engineering teams so that delivered work meets intended outcomes and business value
Ensure backlog quality, including generating acceptance criteria, identifying gaps, surfacing edge cases, and improving requirement clarity before development begins
Accelerate decision-making, reduce ambiguity, and improve delivery consistency
Facilitate Scrum ceremonies and actively shape sprint plans to ensure achievable, outcome-driven commitments
Monitor and improve delivery metrics such as velocity, predictability, and quality.
Rapidly identify and resolve blockers to maintain momentum across multiple teams
Drive consistent standards for backlog hygiene, definition of ready, and definition of done
Lead Program Increment planning sessions, coordinate with interfacing teams for successful PI
Solve dependencies between multiple work streams for common delivery goals.
Identify potential risks, develop mitigation strategies, and resolve issues that could impact program delivery.
Monitor progress and performance metrics to maintain quality and timelines
Oversee program budgets, allocate resources efficiently, and ensure projects are delivered within scope and financial constraints
Prepare dashboards, reports, and presentations to track program metrics, communicate updates, and support decision-making for senior management
Foster collaboration, lead technical discussions, and guide teams through complex problem-solving, ensuring engineering productivity and program success

Qualifications

12+ years of experience as a Technical Project Manager/ Scrum Master/ Business Analyst within a large enterprise software engineering environment
5+ Program Management experience
Demonstrated experience managing and refining product backlogs to deliver measurable, stakeholder-aligned outcomes in financial services or other regulated industries
Strong understanding of Agile and Scrum methodologies with experience supporting multiple teams through transformations.
Proven ability to translate complex requirements into clear, actionable, and testable engineering work
Hands-on experience using Rally, JIRA tools
Strong communication and stakeholder alignment skills, with a focus on clarity and accountability
High attention to detail and a strong bias toward quality and execution and ability to hold teams accountable for delivery in a positive manner
Familiarity with developer platforms, APIs, or shared services models
Experience scaling Agile delivery practices across multiple teams and overcoming adoption challenges
Master's Degree in management or computer science or engineering or a related discipline is strongly desired.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Senior Manager Technical Project Management