We are looking for Director of Sales & Marketing - Melia Phuket Mai Khao

Mission:

This role is responsible for overseeing all sales, marketing, branding, communications, and revenue-driving initiatives to maximize hotel performance, strengthen market positioning, and enhance brand visibility across all key segments.

The ideal candidate will bring strong leadership, strategic commercial acumen, and a proven track record in delivering results within the hospitality industry, preferably in an upscale resort or lifestyle hotel environment.

What will you have to do

To approach the overall sales leadership activities from a strategic perspective:
Ensure that the sales department fully understands the relative importance and priority of its current account base, and manages, segments and priorities its efforts accordingly.
Ensure that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
Continually review the actual production of each account against the potential for that account. Continually review and upgrade the client base.
Assign individual account responsibilities and targets with reference to the above points. Keep account responsibility under continual review
To manage the daily sales activities of the people in the team:
Set the financial and non-financial objectives for each member of the team and work with them to ensure these objectives are met.
Ensure that all new team members are properly oriented in the strategy and positioning of the Melia brand, and able to articulate this positioning in the marketplace.
Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.
Manage performance of team members, identify gap in skills necessary to perform their duties and recommend programmes to meet the skills requirements of the team.
To oversee general department operations
Maintain accurate management status reporting on business results and Team Member action planning.
Ensure all salespeople maintain a personal up-to-date knowledge on all Minor Hotels product and service offerings, including promotions. In addition, to be familiar with the products, services, rates new developments of our key competitors, and an awareness of general industry trends.
Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure
Participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
Create and implement packages and promotions for periods of low occupancy
Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
Drive opportunities to upsell and cross-sell Melia Hotels products
Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset
Ensure that all administration work is processed quickly and efficiently.

What are we looking for

Minimum 5 years of experience in hotel sales and marketing, with at least 2–3 years in a leadership role
Strong understanding of hotel commercial strategy, market segmentation, and revenue generation
Proven leadership and team management skills
Excellent communication, negotiation, and relationship-building abilities
Previous experience in resort, lifestyle, or international hotel brands will be highly preferred
Fluent Thai & English in both speaking & writing.