At InterContinental Pattaya Resort

We are currently seeking an experienced and passionate Director of Human Resources to join our Executive Committee team. If you are a strategic HR leader with a strong hospitality background and a passion for developing people, driving culture, and delivering business results, we would love to hear from you.

Duties And Responsibilities

Financial Returns

Develop and execute the annual Human Resources strategy and budget in alignment with hotel business objectives.
Monitor labor costs, productivity ratios, manpower planning, and workforce optimization to ensure financial efficiency while maintaining service standards.
Analyze compensation, benefits, and market trends to maintain competitive positioning and support talent attraction and retention.
Partner with Finance and department leaders to forecast staffing requirements and manage payroll costs within approved budgets.
Mitigate financial and operational risks associated with employee relations, labor disputes, compliance issues, and workforce shortages.

People

Lead all Human Resources functions including Talent Acquisition, Learning & Development, Employee Relations, Compensation & Benefits, Performance Management, Workforce Planning, Succession Planning, and HR Administration.
Act as a strategic business partner and trusted advisor to the General Manager and Executive Committee on all people-related matters.
Develop and implement talent management strategies to attract, develop, engage, and retain high-performing employees and future leaders.
Drive employee engagement initiatives, recognition programs, wellbeing activities, and diversity, equity, and inclusion practices to foster a positive workplace culture.
Ensure effective recruitment, onboarding, succession planning, and career development processes throughout the hotel.
Coach, mentor, and develop department leaders on performance management, employee relations, leadership effectiveness, and organizational development.
Oversee the annual performance review process and ensure alignment with company objectives and individual development plans.
Lead workforce planning initiatives to ensure optimal staffing levels and organizational effectiveness.
Promote a culture of accountability, collaboration, continuous improvement, and service excellence.

Guest Experience

Champion the connection between employee engagement and guest satisfaction by promoting a service-oriented culture throughout the hotel.
Collaborate with department leaders to enhance service standards, employee behaviors, and guest experience initiatives.
Analyze guest feedback, engagement surveys, and operational performance data to identify opportunities for improvement.
Ensure training and development programs support luxury service delivery standards and brand expectations.
Participate in guest interactions and hotel activities to understand service opportunities and support continuous enhancement of the guest experience.

Responsible Business

Ensure full compliance with local labor laws, employment regulations, company policies, and brand standards.
Develop, review, and maintain Human Resources policies, procedures, employee handbook, and governance frameworks.
Lead investigations into employee relations matters, grievances, misconduct cases, whistleblowing reports, and disciplinary actions while ensuring fairness and consistency.
Monitor and report key Human Resources metrics, including turnover, absenteeism, engagement, productivity, recruitment effectiveness, and training compliance.
Represent the hotel in labor-related discussions, negotiations, government inspections, and external employment matters where applicable.
Support corporate social responsibility (CSR), sustainability, and community engagement initiatives that enhance the hotel's reputation as an employer of choice.
Ensure compliance with data privacy regulations, workplace health and safety requirements, and ethical business practices.
Maintain effective relationships with government agencies, educational institutions, recruitment partners, and industry associations.

Leadership Responsibilities

Serve as a member of the Hotel Executive Committee and contribute to the overall business strategy and operational success of the hotel.
Act as Manager on Duty (MOD) as assigned and provide leadership support during operational and emergency situations.
Lead organizational change initiatives, cultural transformation programs, and strategic HR projects.
Foster a high-performance culture that reflects the company's values, purpose, and luxury hospitality standards.
Perform other duties and special projects as assigned by the General Manager or Regional Human Resources leadership.

Qualifications And Requirements

Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or a related field.
Thai nationality.
Minimum 8 years of Human Resources experience, including at least 3 years in a senior leadership role, preferably within the hospitality industry.
Strong knowledge of employment laws, employee relations, talent management, compensation and benefits, and organizational development.
Proven leadership, coaching, communication, and stakeholder management skills.
Ability to influence and partner effectively with the General Manager, Executive Committee, and department leaders.
Strong business acumen with the ability to align people strategies with business objectives.
Proficient in HR systems, workforce planning, and HR analytics.
Excellent verbal and written communication skills in English and the local language.
Ability to maintain confidentiality and handle sensitive matters with professionalism and integrity.
Professional HR certification and luxury hotel experience are preferred.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.