With the mission of Unleashing the potential of the manufacturing industry, CADDi strives to create a world that can realize each manufacturer's strength to create a flat, non-hierarchical relationship between customers and manufacturers.

We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow.

We welcome those who can share CADDi's mission, vision, and culture.

We are looking for an experienced Manufacturing Transformation Consultant for our B2B SaaS Product, Drawer, to build up our team.

The member in the position will be responsible for building operations in Thailand and developing strategies to maximize customer satisfaction and retention, and fostering strong relationships with our customers.

If you're passionate about manufacturing transformation/customer success and ready to make a significant impact on our startup's growth, we invite you to join us and lead our customer success efforts to new heights.

Job Responsibilities

Customer Onboarding:

Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions
Collaborate with cross-functional teams to provide training and resources to customers

Account Management:

Build and maintain strong, long-lasting relationships with key customer accounts
Understand customers unique needs and challenges, and work to align our solutions with their goal

Customer Engagement:

Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement
Organize regular check-ins and reviews to assess customer satisfaction and product performance

Product Knowledge:

Develop an in-depth understanding of our manufacturing products and services
Stay updated on industry trends and best practices to provide valuable insights to customers

Renewals and Upselling:

Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions

Partnerships and Alliances:

Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts

Reporting and Documentation:

Maintain detailed records of customer interactions and feedback
Provide regular reports and updates to leadership on customer success efforts and outcomes

Other general project management:

Set and execute team goals and metrics (KGI/KPI)
Coordinate department projects to meet deadlines
Research and discover methods to increase customer engagement
Build an open-communication environment for your team
Monitor progress and submit performance reports

Requirements

Qualifications

At least 5 year work experience as customer success, solution consultant or related roles
Experience in the manufacturing or relevant industry
Bachelor/Master degree in Mechanical Engineering or related field
In-depth understanding of the sales administration process
Excellent interpersonal and team management skills
Strong analytical, leadership and organizational skills
Numerical abilities and problem-solving attitude
Analytical and creative thinking
Exquisite communication and interpersonal skills
Excellent verbal and written communications skills
Native Thai and Professional English skills
Able to drive to visit customer sites in upcountry areas

Preferred Qualifications

Proven sales experience in software industry
Track record of over-achieving quota
Ability to multi-task, prioritize, and manage time effectively
Experience in business development, consulting, or digital transformation project
Japanese Language is plus but not required

Benefits

Working hours

Monday to Friday 8:00 - 17:00 (Rest period: 12:00-13:00)

Holidays

Annual paid leave: 12 days
Sick Leave
Personal Leave
Maternity Leave
Military Service Leave
Sterilization Leave
Training Leave

Benefits

1-month fixed bonus
Salary review: twice a year
Social insurance
Allowances: Commuting, Car & Fuel, Telephone, etc
Annual health check-up
Group health insurance
Provident fund
Internal training programs
Company awards
Stock Options
Hybrid work environment
Free lunch and drink every two weeks on Fridays
Others: Win Party, team building activities, etc

TH Manufacturing Transformation Consultant