Job Title

Customer Service Advisor (Accommodation Project)

Location

15th Floor, Bhiraj Tower at BITEC, Bangna, Bangkok, Thailand

Employment Type

12-month Contract | Full-time(Both have)

Role Overview

Join our team as a Customer Service Advisor supporting accommodation services. You will be the first point of contact for travelers, delivering professional assistance and ensuring a smooth and positive customer journey from inquiry to resolution.

Key Responsibilities

Provide customer support via phone and email, handling inquiries and resolving issues professionally

Deliver service with empathy, patience, and clear communication

Coordinate with internal teams and external partners to identify and negotiate solutions

Support team collaboration and assist Team Managers when required

Represent company values and maintain service excellence standards

Participate in ad hoc tasks or projects assigned by Team Leads or Supervisors

Qualifications

Bachelor's Degree (mandatory)

Strong communication skills in Thai and English (minimum B2 level)

Minimum 1 year experience in customer service, contact center, travel, or hospitality industry

Fresh graduates are welcome to apply

Computer proficiency including Microsoft Word, Excel, and PowerPoint

Working Conditions

Willing to work flexible hours with rotating 24/7 shifts

Availability on weekends and public holidays as required

Salary & Benefits

Basic Salary: THB 22,000

Monthly Incentive Program (MIP): THB 1,750

Night Shift Allowance: THB 200 per night

Ideal Candidate Profile

Passion for helping customers and solving problems

Positive attitude and service-oriented mindset

Ability to adapt in a fast-paced environment

Strong teamwork and communication skills

Customer Service Representative

Customer Service Representative

Customer Service Representative