Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 12-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a glocal approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What You'll Do

Document Review & Authentication: Meticulously examine driver onboarding documents (e.g., driver's licenses, vehicle registrations, background checks, and identity proofs) to ensure accuracy, validity, and compliance with local regulations.
Data Entry & Management: Accurately update and maintain driver profiles within Lalamove's internal database and proprietary tracking systems.
Driver Support & Communication: Reach out to prospective drivers via email, SMS, or phone to clarify discrepancies, request missing information, or guide them through the re-submission process.
SLA Maintenance: Meet or exceed daily and weekly Key Performance Indicators (KPIs) related to processing volume, accuracy rates, and turnaround times (SLAs) to ensure a seamless driver onboarding experience.
Process Improvement: Collaborate with team leads to identify bottlenecks in the verification workflow and suggest automated or manual improvements.
Offline Acquisition Support: Assist the Driver Operations team during physical, offline driver recruitment drives, roadshows, and mass-onboarding events. This includes conducting face-to-face document verification, assisting drivers with the physical sign-up process, and representing the Lalamove brand on the ground.
Ad-hoc Tasks: Flexibly handle ad-hoc tasks and special operational projects as assigned by the Team Lead to support the evolving needs of the department.

What You'll Need

Education: Bachelor's degree and studied in any related field.
Experience: 1–2 years of experience in data entry, document verification, compliance, customer support, or KYC (Know Your Customer) operations. Experience in the delivery or logistics industry is highly preferred.
Attention to Detail: Exceptional eagle-eye attention to detail; ability to spot inconsistencies or minor errors in documents quickly.
Tech Savviness: Proficient with CRM software, internal databases, and standard office tools (Google Workspace, Microsoft Excel). Ability to adapt to new internal software quickly.
Communication Skills: Strong written and verbal communication skills for clear interaction with drivers and internal teams.
Time Management: Ability to thrive in a high-volume, fast-paced environment while maintaining high accuracy and organization.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

สำหรับผู้สมัครทุกคน ลาลามูฟ เคารพในความเป็นส่วนตัวของคุณและมุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณ

ประกาศนี้จะแจ้งให้คุณทราบว่าเราจะใช้ข้อมูลส่วนบุคคลของคุณอย่างไร,อธิบายสิทธิความเป็นส่วนตัวของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้

ประกาศความเป็นส่วนตัวของผู้สมัคร: https://www.lalamove.com/th-th/candidate-privacy-notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Driver operations associate