Company Description

Novotel Rayong Rim Pae Resort in Rayong, Thailand within a 15-minute drive of Suan Son Beach and Laem Mae Phim Beach. This beach resort is 8 miles (12.8 km) from Ban Phe Pier and 13.5 mi (21.7 km) from Mae Rumphung Beach.

Facilities include 2 restaurants, a spa, 3 outdoor pools, a health club, and a waterslide.

This resort has 189 guestrooms, 4381 square feet (407 square meters) of space consisting of conference space and 3 meeting rooms.

Job Description

Novotel Rayong Rim Pae is seeking an experienced and visionary General Manager to lead our hotel operations in Rayong, Thailand. In this pivotal leadership role, you will oversee all aspects of the hotel's performance, drive strategic initiatives, and create an exceptional experience for both guests and staff. The ideal candidate will demonstrate strong business acumen, decisive leadership, and a commitment to operational excellence in the hospitality industry.

Provide strategic leadership and direction for all hotel operations, ensuring alignment with Novotel brand standards and corporate objectives
Oversee financial performance, including budget development, revenue management, cost control, and P&L accountability
Manage and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement
Develop and implement strategies to maximize occupancy rates, revenue, and guest satisfaction metrics
Ensure exceptional guest experiences by maintaining high service standards and addressing guest concerns with professionalism and efficiency
Oversee hotel maintenance, safety, and compliance with all local regulations and international hospitality standards
Build and maintain strong relationships with key stakeholders, including corporate partners, local community, and tourism organizations
Analyze market trends and competitive positioning to identify opportunities for business growth and differentiation
Conduct regular performance reviews and implement staff development programs to enhance team capabilities

Qualifications

Minimum 5-10 years of progressive management experience in the hospitality industry, with at least 2-5 years in a General Manager or senior leadership role
Proven track record of successfully managing hotel operations and achieving financial targets
Strong financial acumen with demonstrated ability to manage budgets and analyze financial statements
Strong sales acumen to drive business and profitability
Excellent leadership and people management skills with the ability to inspire and develop high-performing teams
Outstanding communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders
Customer-focused mindset with a commitment to delivering exceptional guest experiences
Experience working in Thai business culture
Fluency in English; proficiency in Thai language is a must
Ability to work flexible hours, including evenings and weekends as required

Additional Information

Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor's learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

General Manager - Novotel Rayong Rim Pae