Organization- Grand Hyatt Erawan Bangkok

Summary

The Middle East Guest Service Specialist is responsible for delivering exceptional, culturally sensitive service to guests from the Middle East region. This role ensures that their needs and preferences are met with professionalism, efficiency, and genuine hospitality, enhancing the overall guest experience and fostering guest loyalty.

Key Responsibilities

Greet and welcome Middle East guests upon arrival, ensuring a warm and personalized reception.
Assist with check-in, check-out, and all front desk procedures in accordance with hotel standards.
Provide clear and accurate information about hotel facilities, services, and local attractions in Arabic and/or English.
Anticipate and fulfill special requests, dietary requirements, and cultural preferences, including prayer arrangements, halal food, and privacy needs.
Liaise with other departments (Housekeeping, Food & Beverage, Concierge) to ensure seamless service delivery.
Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
Assist with translation or interpretation between Arabic and English where required.
Maintain up-to-date knowledge of the local area, events, and relevant travel regulations for Middle East guests.
Support VIP and group arrivals from Middle East countries, ensuring smooth logistics and coordination.
Promote hotel services and amenities, encouraging guest engagement.
Record guest preferences for future visits and maintain accurate guest profiles.

Qualifications

Diploma or degree in Hospitality Management, Tourism, or related field preferred.
Minimum 1–2 years experience in guest relations, concierge, or front office role in a luxury hotel or service environment.
Fluency in Arabic and English (both spoken and written) is essential.
Strong understanding of Middle Eastern cultures, customs, and guest expectations.
Excellent communication, interpersonal, and problem-solving skills.
Professional appearance and grooming, with a welcoming and courteous demeanor.
Ability to work under pressure and handle multiple tasks efficiently.
Flexible schedule, including weekends and public holidays.