Job Summary

Responsible for Retail or Package Product claims processing by determining the validity of claims, identifying the need for further investigation, and following claims through settlement in accordance with claims processing guidelines to achieve productivity and service commitments.

Key Responsibilities

Review Retail or Package Product claim cases to determine validity and verify coverage within assigned authority; identify the need for further investigation and subsequently settle claims through acceptance or denial of payment in accordance with claims processing guidelines and contract provisions to ensure accuracy of claim settlements.
Prepare over-authority claim cases for submission to superiors for review and approval.
Review pending cases and liaise with medical providers and relevant parties to obtain information necessary for proper claims processing, as deemed appropriate.
Work in a paperless environment to ensure efficiency and completeness of the claims process in accordance with company policies and targets.
Acquire and continuously improve knowledge and skills through both internal and external sources to ensure work quality and continuous improvement.

Qualifications

Bachelor's degree in any related field.
3–5 years experience in Non-Motor Claims.
AI-related skills (e.g., ChatGPT, Microsoft Copilot 365) will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Specialist - AAGI P&C Claims Non Motor - Retails