Company Description

Anantara Lawana Koh Samui Resort is a refined beachfront retreat on the quieter edge of Chaweng, where contemporary island luxury is shaped by Koh Samui's Sino-Thai heritage and open-air, garden-framed living. Recognised with One MICHELIN Key and ranked among Thailand's Top 10 resorts in the Condé Nast Traveller UK Readers Choice Awards 2024, the resort is home to signature experiences including Tree Tops Signature Dining - the island's only treetop restaurant - and The Singing Bird Lounge, officially recognised as a filming location for The White Lotus Season 3.

Job Description

Promote and ensure guest satisfaction by fostering a strong team environment and maintaining high associate morale.
Supervise prompt and courteous service of all restaurant and room service orders.
Ensure all guest interactions reflect a positive image and that guest areas are clean and well maintained.
Remain on the floor throughout meal periods to monitor service quality and provide adequate support.
Assist with seating, serving, and communication with the kitchen to ensure smooth operations.
Ensure only high-quality food and beverage products are served.
Open and close shifts in accordance with the Manager's Checklist.
Execute proper revenue control and check handling procedures during shifts.
Maintain a safe, sanitary, and organized work environment.
Prepare and manage operational tools such as schedules, floor plans, reservations, and check controls.
Resolve operational challenges (e.g., staff call-outs, last-minute bookings, daily service issues).
Supervise and maintain associate grooming and uniform standards.
Support repair and maintenance programs through work orders and inspections.
Manage station rotation fairly and handle daily associate relations, including scheduling and time adjustments.
Assist associates in job performance to ensure guest satisfaction.
Support and implement effective training programs for new and existing associates.
Encourage problem-solving and empower associates through proper guidance and training.
Maintain fair and consistent counseling and disciplinary procedures in line with company policies.
Recommend new ideas, incentive programs, and operational improvements to enhance performance.
Ensure full compliance with Anantara Service Standards at all times.

Qualifications

High School diploma
Previous experience in Food & Beverage/Restaurant operations
Good English communication skills
Excellent guest service skills
Excellent team player
Positive learning attitude

Restaurant supervisor (Fine dining)