Req ID: 360532

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Cloud Operations Engineer (Azure) to join our team in Bangkok, Krung Thep Maha Nakhon Bangkok (TH-10), Thailand (TH).

Position Summary

The role is responsible for managing software releases, cloud platform operations, monitoring, and incident management across Azure-based IoT ecosystems. This position supports continuous delivery pipelines, ensures platform reliability, leads major incident response, and collaborates with engineering teams to maintain operational excellence.

Key Responsibilities

Release & Deployment Management

Manage software releases across QA → Load Test → Stage → Production environments.
Execute and support OTA firmware releases.
Launch and maintain mobile app releases to App Store and Google Play.
Work with agile teams to build, test, and maintain CI/CD pipeline components.
Support product NPI onboarding and participate in early sprint planning.

Cloud Operations & Platform Support

Administer and troubleshoot Microsoft Azure environments.
Perform L1.5–L2 support activities including monitoring, deployments, rollbacks, and platform health checks.
Manage migrations across platforms or service providers.
Ensure proactive performance monitoring and SLA compliance.
Maintain system documentation, runbooks, and operational best practices.

Monitoring, Alerting & Incident Management

Create and manage monitoring/alerting systems for cloud and connected device platforms.
Lead and support 24x7 major incident management, including on-call support.
Own end-to-end incident resolution from ticket creation to closure.
Implement corrective actions to mitigate operational and security risks.
Conduct periodic user access/security audits.

Cross-functional Collaboration

Work closely with Engineering, Security, and other teams to evangelize Ops best practices.
Participate in technical bridge calls and RCA sessions.
Manage UI views for license consumption and performance analytics.
Gather usage metrics and report insights to stakeholders.

Required

Qualifications & Experience

3–5 years of experience in Microsoft Azure cloud systems support.
Hands-on experience with Azure DevOps tools and pipelines.
Strong understanding of Azure environments (PaaS & IaaS), including:

VMs, Storage, Event Hub, Service Fabric Cluster, AKS
IoT Hub, Cosmos DB, SQL Server
Databricks, Key Vault, Data Lake

Experience in CI/CD tools (Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, GitHub, Ansible).
Familiarity with IoT concepts: telemetry ingestion, processing, data storage, reporting.
Knowledge of container orchestration (Kubernetes).
Ability to script with PowerShell and Python.
Understanding of SQL vs NoSQL databases and operational maintenance.
Knowledge of monitoring/logging systems (Log Analytics, Splunk, ELK, Prometheus, Nagios, Zabbix).
Strong analytical thinking and proactive troubleshooting mindset.
Excellent communication skills in English (written & verbal).

Preferred

Microsoft Azure Fundamentals certification (AZ-900) or Degree in CS / Information Systems.
Experience managing mobile app releases (App Store / Play Store).
Experience with connected device platforms (IoT environments).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.