Microsoft Office, After-Sales Service Operations, Forecasting, Leadership, Analytical Skills, Continuous Improvement, Customer Service, Workshop Management, Business Reporting Tools, Process Optimization, Resource Planning, Performance Management

Testing, customer service workflows, hands-on coordination of order fulfillment, Inventory Control, Stakeholder Management, Training, change adoption, SAP van sales module design, route operations, analytical and process orientation

SAP, User Acceptance Testing, route operations, Stakeholder Management, Inventory Control, customer service workflows, Order Fulfillment, Process Design, Training, change adoption

Marketplace operations, Customer Service Management, TikTok Shop, Zalora, Shopee, Lazada, Operational discipline, Stakeholder Management

Slas, Marketplace operations, Seller centre tools, CSAT, TikTok Shop operations, Campaign mechanics, Platform escalation processes, Fulfilment requirements, Refund and return handling, Service metrics, Process-oriented mindset, service recovery, Customer Service Management, Operational discipline, Assortment and content setup, Quality Monitoring

User Research, product analytics, NPS, digital self-service adoption, drop-off analysis, service journeys, CSAT, support data, customer experience design, adoption metrics