15:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-7c4e3a2cee4680ac.js"],"default"] 17:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-7c4e3a2cee4680ac.js"],"Image"] 16:T79e,About The Team

At Shopee, we're redefining our customer journey with AI. We are building an intelligent assistant that not only resolves user issues but also learns and improves through agent feedback and real-world interactions. This means integrating the latest in LLMs, agentic systems, and self-improving AI loops to make customer support scalable, efficient, and truly delightful.

As a Product Management Intern, you'll support the team in building and improving next-gen AI agent products that empower both customers and human agents.

Job Description

Support the end-to-end development of chatbot and AI-agent features, from ideation to testing and iteration
Assist in designing workflows that allow human agents to review, correct, and improve AI responses (e.g. feedback loops, annotations)
Work closely with engineers, data, operations, and designers to support AI-driven product features
Help track and analyze product metrics such as chatbot performance, deflection rate, and CSAT impact
Contribute to chatbot lifecycle activities such as training data preparation, intent analysis, and knowledge base updates
Conduct user, agent, or process research to better understand behaviour and pain points
Stay curious about GenAI trends (LLMs, prompting, agent systems) and help translate insights into product ideas

Requirements

Currently pursuing a Bachelor's degree (Computer Science, Engineering, Psychology, Business, or related fields)
Strong interest in AI products, conversational AI, or human-AI interaction
Comfortable working with data, metrics, and user behaviour insights
Good communication skills and abi

Product Manager Intern, AI Agent & Chatbot Intelligence