About Us

LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

LINE Pay is an integrated online and offline payment platform under LINE MAN Wongnai and LINE Thailand, following the acquisition in August 2023. LINE Pay offers seamless payment services, including an easy and secure digital wallet, and quick on-the-go payment options for purchases, money transfers, or top-ups. LINE Pay services can be utilized within public transportation, for purchasing goods and services from partner brands, as well as for various utility bill payments.

What you'll Do:

Monitoring/Detection Task:

Monitor LINE Pay's user transactions in order to secure the payment service operation and prevent inappropriate usage to detect any inappropriate attempt of fraud cases or anti money laundering transaction also impose penalties on user on such cases
Analyze fraud pattern and recommend to set up the new fraud detection rules to prevent further suspicious transaction
Closely communicate with related regulatory bodies in Thailand
Work closely with financial institution (Bank & Non-Bank) to prevent, detect and investigate fraud case incident
Conduct incident analysis and provide a comprehensive overview and contingency plan to the management
Perform necessary data analysis to improve fraud detection and fraud prevention and provide a comprehensive walk-through for management approval in process or feature changes and improvements

Prevention Task:

Initiate fraud prevention plan by contacting merchant to clarify the transaction details on timely manner
Liaise with the acquiring bank to request verification from the card issuer
Conduct comprehensive merchant screening by reviewing the merchant's products, website, and document to ensure full compliance with company policies and standards
Establish regular and ad-hoc report development regarding fraud and service monitoring to support management or relevant functions
In charge of managing chargeback operations in alignment with company guidelines and policies
In charge of overseeing necessary operations or coordinating for feature implementations which are required in order to achieve an ideal stage for fraud prevention and detection in the expanded businesses

Investigation Task:

Investigate cases of fraudulent transactions and revenue leakage to ensure all issues are thoroughly analyzed and resolved
Determine the need and procedure of investigation to ensure effectiveness and appropriateness of way of investigation for particular type of fraud and revenue leakage and optimal benefit to company
Provide recommendation to support fraud and revenue assurance system or process development
Coordinate with relevant functions to improve efficiency of fraud and revenue leakage investigation process

What you'll Need:

Bachelor's degree or higher
5+ years of experience in fraud prevention, monitoring, or a related field
Experience in Fintech, Banking, Payment Gateway is highly preferred
Ability to manage multiple tasks and liaise with multiple parties/partners
Strong analytical and organizational skills
Strong familiarity with Excel/Google Sheet
Proactive and highly motivated team player with excellent communication skills
Good command of English
Familiarity with SQL and/or AI tools for data analysis is a plus

Assistant Fraud & Chargeback Manager (LINE Pay)