Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

We are seeking an experienced, professional, and enthusiastic Front Office Manager to lead our dynamic front office team at our beautiful property in Koh Yao Yai, Thailand. As the first point of contact for our guests, you will create memorable experiences and set the tone for their stay. In this pivotal role, you will combine your passion for exceptional service with strong leadership capabilities to drive operational excellence and guest satisfaction. Your welcoming presence and collaborative approach will inspire your team to deliver outstanding hospitality while maintaining the highest standards of professionalism and efficiency.

Create an outstanding guest welcoming experience by demonstrating unwavering commitment to service excellence and maintaining front office operational standards
Lead, mentor, and motivate a diverse front office team, fostering a supportive and inclusive work environment that encourages growth and development
Meet guests upon arrival, ensure smooth check-in processes, and assist with room settlement while maintaining transparent and professional communication
Resolve guest concerns and complaints promptly and professionally, demonstrating empathy and decisiveness in finding effective solutions
Manage daily front office operations with meticulous attention to detail, ensuring all tasks are completed accurately and on schedule
Maintain accurate guest accounts, oversee daily reporting, and analyze performance metrics to drive continuous improvement
Effectively manage team rosters and schedules to meet operational budgets while maintaining service quality
Customize guest experiences by understanding individual needs and proactively addressing requests with flexibility and innovation
Support the Hotel Manager with recruitment, onboarding, and performance management initiatives
Utilize hotel management systems and technology to streamline operations and enhance guest communication
Monitor and manage front office inventory, supplies, and resources efficiently

Qualifications

**Required Experience & Skills:**

Minimum 2+ years of supervisory-level experience in a hotel or hospitality environment
Exceptional people management and team leadership abilities with proven success motivating diverse teams
Excellent written and verbal communication skills in English; additional languages are a plus
Outstanding customer service skills with a genuine passion for delivering proactive, personalized guest experiences
Strong problem-solving and conflict resolution capabilities
Proficiency with hotel property management systems (PMS) and front office technology
Solid understanding of trust accounting and financial management principles
Demonstrated ability to work flexible shifts, including weekends and public holidays as required
Strong organizational and time management skills with meticulous attention to detail
Ability to remain calm, composed, and resilient under pressure in a fast-paced environment

**Preferred Attributes:**

Positive, can-do attitude with enthusiasm for hospitality and guest service
Assertive yet empathetic approach to leadership and guest interactions
Analytical mindset with ability to interpret data and make informed decisions
Adaptability and openness to working in a tropical island environment with diverse international guests
Experience in a luxury or upscale hotel setting
Knowledge of revenue management and occupancy optimization