Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Head of Operations to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

Operations Management

Oversee day-to-day operations to ensure efficiency and effectiveness across all business functions.
Optimize processes and resources to meet business objectives and maintain operational excellence.
Continuously develop and monitor key performance indicators (KPIs) to evaluate operational success.

After-Sales Support

Ensure a high level of customer satisfaction through effective after-sales services.
Lead and develop the after-sales support team to handle customer success and queries efficiently.
Implement feedback mechanisms to continuously improve customer service quality.

Technical Installations Management

Ensure efficient and timely scheduling of field technician schedules with customers
Oversee and implement quality control initiatives for all field work
Manage and feedback on routine fault finding for development improvement

Control Room Management

Oversee control room operations to ensure the smooth functioning of business-critical processes.
Implement systems and protocols to enhance monitoring, compliance, and efficiency.
Ensure data accuracy and the timely generation of reports for decision-making.

Team Leadership And Development

Build, mentor, and lead a high-performing team across sales, operations, and support functions.
Foster a positive and collaborative work environment.
Develop and implement training programs to enhance employee skills and performance.

Strategic Planning And Reporting

Collaborate with the regional/global leadership team to align country-specific strategies with organizational goals.
Prepare and present regular reports on operations performance, and customer satisfaction metrics.
Manage budgets, forecasts, and financial planning for the operations.

Requirements

Bachelor's Degree in related
Excellent analytical skills along with the ability to create and present detailed reports.
Large team management skills
Customer facing experience with strong negotiation skills.
Problem-solving attitude.
Adaptable.
Emotionally intelligent and Assertive.
Strong administration skills.

Technical Manager (Thailand)