Job Description Summary

A field service engineer to support repair and maintain of Diagnostic Imaging Systems such as Magnetic Resonance Imaging (MRI) and Computed Tomography (CT).

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Job Summary

As a Field Service Engineer at GE Medical Systems (Thailand) Ltd., you will be responsible for providing expert on-site technical support for our cutting-edge medical imaging and diagnostic equipment, ensuring optimal performance and customer satisfaction across various healthcare facilities.

Job Responsibilities

Perform installation, maintenance, troubleshooting, and repair of GE Medical Systems equipment, including but not limited to MRI, CT scanners, X-ray systems, and ultrasound machines.
Conduct preventative maintenance and calibration checks to ensure equipment operates within specified parameters and complies with all safety regulations.
Diagnose and resolve complex technical issues, utilizing diagnostic tools, service manuals, and remote support resources.
Provide timely and accurate documentation of all service activities, including service reports, parts usage, and customer feedback.
Train hospital staff and other end-users on the proper operation and basic maintenance of GE Medical Systems equipment.
Maintain a strong understanding of GE Medical Systems product lines, software, and industry advancements.
Manage customer relationships, ensuring high levels of satisfaction through professional communication and effective problem-solving.
Adhere to all company safety policies, quality standards, and regulatory requirements.
Participate in on-call rotations and be available for emergency service calls as needed.
Collaborate with sales, applications, and technical support teams to address customer needs and improve service delivery.

Job Qualifications

Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or a related technical field.
Minimum of 3-5 years of experience in field service, preferably with medical imaging equipment.
Strong technical aptitude with a proven ability to troubleshoot and repair complex electronic and mechanical systems.
Proficiency in reading and interpreting schematics, wiring diagrams, and technical manuals.
Excellent problem-solving skills and a methodical approach to fault diagnosis.
Strong communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.
Ability to work independently and manage time effectively in a field-based role.
Fluency in Thai is highly desirable. Proficiency in English (both written and spoken);
Valid driver's license and a willingness to travel extensively within Thailand.
Experience with GE Medical Systems equipment is a significant advantage.
Ability to lift and move heavy equipment as required for installations and repairs.

Additional Information

Relocation Assistance Provided: No