Organization- Hyatt Regency Koh Samui

Summary

Main Duties

Administration

Ensure the proper handling and control of lost and found items.
Values and preserves very good working relationships.
Prudently balances resources and standards of service to meet the financial goals of the hotel, Hyatt Regency Standards and guest expectations.
Ensures that Corporate Strategies, initiatives, communications and Associate Information pieces are appropriately communicated to associates in a timely manner.
Exercises responsible practices and personal behaviour at all times, positively representing the hotel Team and Hyatt International.
Responds to requests to undertake any reasonable tasks and secondary duties and adjust to changes as dictated by hotel, industry and company.

Customer Service

Excellent communication skills, a proactive problem solver. Attention to detail.
Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of employees.
Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.
Positive can do attitude and flexible approach. Motivated, passionate and seeks opportunities to be multi-skilled and trained.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational

Helath & Safety legislation, and related Hyatt Regency policies.

Good health physically fit. Good personal grooming and personal presentation.

Understands and respects local cultural, able to adapt to changing environment.

Operational

Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.
Organize equipment for daily tasks, including trolley, personal equipment & chemicals.
Report any odd occurrences, carpet cleaning requirement, pest infestations, etc. to Team Leader
Reports complaints or problems to Team Leader / Housekeeping Manager if no immediate solution can be found.
Ensures a high level of product knowledge of hotel and local area.
Ensures a high level of customer service is consistently maintained.
Ensures a high level of security consciousness in his/her assigned area.
Ensures the Team Leader / Housekeeping Manager is kept fully aware of any relevant feedback from either customers or other departments.
Complies with the Hotel policies and procedures relating to Housekeeping.
Complies with all systems and procedures as laid down by the Hotel Manager.
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
Clean and maintain corridors, service-guest lifts, stairways, ice machine louvers, service areas and pantries.
Sort, count, fold, mark, or carry linens to the linen trolley.
Replenish es supplies such as drinking glasses and writing supplies.
Sweeps, scrubs, and vacuums floor.
Do project/special cleaning as assign.
Cleans rugs, carpets, upholstered furniture, and draperies.
Empties wastebaskets.
Cleans the bathroom, windows, mirrors, fixtures and equipment.
Transports trash and waste to disposal area.
Replenishes bathroom supplies.
Report maintenance issues to Team Leader.
Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
Reports missing and damaged hotel property.
Reports and turns in all Lost & Found items as per Hotel Lost and Found policy.
Handles keys and ensures Security policies are adhered to.
Cleans and maintains all supplies, equipment, storage rooms and service areas.
Do turndown and touch up of rooms.
No use of personal mobile phone in public spaces, neither during on the job.

Other Duties

Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
Exercises responsible behavior at all times and positively representing the hotel management team and Hyatt International.
Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Maintains high personal standards of timekeeping, always present for duty as scheduled
Attends and participates in Briefings/Meetings as required
Is always willing to learn and willing to teach others

Qualifications

Supports the housekeeping team by delivering supplies, linens, and amenities to guest rooms and storage areas.
Assist in maintaining inventory, restocking housekeeping carts, and responding to guest requests in a timely manner.
To ensure that housekeepers have all necessary materials to maintain clean and comfortable guest rooms.

Privilege Banking (RM) - High Net Worth

Boutique employee (Club Med Phuket) Club Med Phuket

Consultant - Executive Search (Adecco Thailand)

Housekeeping Runner