Incident And Problem Management, It Service Management, Client Management, Documentation and reporting skills, It Governance, Service Desk Technical Support, SLA KPI management, Infrastructure Operations, Commercial awareness and understanding of IT contracts

Service Delivery Management, AWS, Storage, Networks, Azure, Cloud, It Infrastructure, Virtualization, Systems

Migrations, Os Hardening, Upgrades, Service Operation metrics, IT infrastructure vulnerability assessment, system updates

O365, Application Deployment, Project Management, Sharepoint, Infrastructure operations, IT Service management processes