Reliable – Service-driven – Solution-focused

As an IT Support Engineer based in Thailand, you keep our operations running by delivering fast, accurate first-line IT support to end users. You take ownership of incidents, guide colleagues through solutions, and ensure every ticket is handled with precision and care. You work closely with the IT Service Desk Team Lead while contributing to a stable and secure IT environment. Your work directly supports operational continuity and user satisfaction across Sarens.

Join the force behind #NOTHING TOO HEAVY, NOTHING TOO HIGH

Your Job In a Nutshell

You provide first-line IT support via phone, email, chat, and ticketing system
You register, categorise, prioritise, and resolve incidents and service requests
You escalate complex issues to second-line or specialised teams
You support workplace technologies: laptops, desktops, printers, mobile devices, Microsoft 365, and business applications
You ensure accurate ticket logging and SLA compliance from creation to closure
You document solutions and contribute to the IT knowledge base
You communicate clearly with users and manage expectations professionally
You follow IT policies, security standards, and compliance guidelines
You actively contribute to SHEQ standards, safety awareness, and continuous improvement
You report to the IT Service Desk Team Lead and collaborate within the IT support team

About You

You are a hands-on and service-oriented IT professional who enjoys solving problems and helping others succeed. You combine technical knowledge with strong communication skills and take ownership of every issue you handle. You work with structure, follow procedures, and keep user satisfaction at the centre of your work. In a global environment like Sarens, you stay calm under pressure and deliver consistent, reliable support.

What You Bring

Experience in IT support or service desk roles (first-line support)
Strong knowledge of Microsoft 365 and workplace IT environments
Experience with ticketing/ITSM tools and SLA-driven support
Understanding of incident management and request fulfilment processes
Clear and professional communication skills in English (additional languages are a plus)
Ability to prioritise, troubleshoot, and resolve issues efficiently
Awareness of IT security, access management, and compliance principles
A collaborative mindset and willingness to share knowledge

YOU GIVE SOME, YOU GET SOME

We offer you a role where your expertise has real impact. You support teams that move the world's heaviest loads—safely, precisely, and on time.

In Return For Your Drive And Dedication, You Receive

A market conform salary according to the seniority in the position
A stable role in a global, family-owned company active in over 65 countries
A collaborative environment where you are trusted with ownership and autonomy
Continuous learning through knowledge sharing and on-the-job development
A strong focus on safety, quality, and professional growth

Ready to join Team Blue Own your future and rise to every challenge.