Date Posted:

2026-03-12

Country:

Thailand

Location:

Sigma Elevator (Thailand) Co., Ltd., No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok

Role Overview

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity

Otis & Sigma is expanding its service operations in Thailand and is seeking Senior Associate, Field Services to lead field service teams and deliver safe, reliable, and high‑quality maintenance services. This role is ideal for experienced service professionals who enjoy team leadership, customer interaction, and operational excellence.

Key Responsibilities

Supervise daily field service operations, including 24‑hour emergency breakdown support, in line with maintenance schedules.
Ensure strict compliance with safety, FPA, EH&S, and WWJSSS requirements, including audits and corrective action implementation.
Lead and coach service technicians to achieve high efficiency, quality, and safety standards.
Conduct regular site inspections, daily briefings, and weekly service review meetings to improve troubleshooting and reduce breakdowns.
Perform customer visits and prepare monthly service reports to support customer satisfaction.
Coordinate with the Service Sales team on repair works and billing to support service sales and margin targets.
Carry out other duties as assigned by management.

Requirements

Bachelor's degree in Electrical Engineering or Mechanical Engineering.
Experience in field service operations, preferably in elevators, escalators, or related industries.
Strong leadership, coordination, and problem‑solving skills.
Customer‑focused mindset with good communication skills.
Proficient in computer and digital tools for service operations.
Ability to communicate clearly in English (written) spoken English is an advantage.
Thai language proficiency is required.

Why Join Us

Work with a global industry leader
Strong focus on safety, ethics, and people development
Career growth opportunities within Thailand and internationally

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext!

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Service Supervisor