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Bereit, mit uns die Zukunft zu gestalten

Bei Hellmann stehen unsere Mitarbeitenden im Zentrum all unseres Handelns – denn für uns zählen Beziehungen. Teil von Hellmann zu werden bedeutet mehr, als nur in ein globales Unternehmen einzusteigen. Es ist eine Einladung, gemeinsam mit uns die Zukunft der Logistikbranche zu prägen.

Unsere Hellmann-Kultur basiert auf vier Werten: Caring, Entrepreneurial, Forward-Thinking und Reliable. Du findest dich in diesen Werten wieder Dann werde Teil unserer FAMILIE – mit rund 10.000 Mitarbeitenden an über 200 Standorten weltweit.

For the better. Together.

About This Role

This position is in the Seafreight department stationed at Bangkok Headquarter, working as a leader in Thailand Customs Brokerage function, with a reporting line to the Head of Department.

Duties and responsibilities

Strategic Leadership & Compliance Oversight
Lead Customs Specialist and Consultancy efforts, including HS Code classification, customs privileges, and Advance Rulings
Oversee Customs Registration and Certifications (For example, AEO License, Free Zone License etc.)
Conduct internal audits to ensure full compliance with Thai Customs rules and regulations
Ensure full compliance with all relevant government departments related to Customs
Team Management & Operational Coordination
Manage customs members across all locations
Monitor clearance processes and ensure all KPI targets are met
Resolve operational issues with both internal and external in timely manner
Transfer knowledge and guide the team on improvements and preventative actions
Provide training and guidance to personnel related to Customs work
Provide recommendations and areas for improvement to Product Head
Government & Stakeholder Engagement
Work and coordinate with government agencies, to ensure high quality of service and full compliance
Travel across provinces to meet with Customs Officers and customers
Regularly share up-to-date customs law and regulation knowledge with internal and external stakeholders
Issue Resolution & Quality Assurance
Handle customs disputes, legal escalations, and complex issues
Respond promptly to customs inquiries from internal and external customers
Perform 100% screen and check on new and/or ad hoc customs entries before and after submission through Customs system
Serve as backup for second checks if customer specialist is away or unavailable
Cross-Functional Collaboration
Participate in joint sales calls with Sales, KAM, or Product teams to bring in new business
Provide input, comment, solution, recommendations to Commercial and Product Teams when needed
Handle other tasks as assigned by Head of Airfreight / Seafreight / Contract Logistics – Thailand

Qualifications

Minimum 10 years of relevant industry experience, with a strong background in freight forwarding
Minimum 5 years of team management experience
Holding Active Customs Specialist Certification (AEO License)
Comprehensive knowledge of airfreight and seafreight customs processes and related documentation
Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions
Excellent team player with strong relationship-building skills
Willingness to travel across provinces to meet with Customs Officers and customers as required
Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders
Proficiency in English is advantageous

About The Job

About You

About Our Benefits

A strong Team Spirit and a lot of fun together
A safe, multi-cultural and inclusive environment
Individual opportunities for growth and development

Inklusion und soziale Vielfalt sind fest verankerte Werte in unserer Unternehmenskultur. Unabhängig von Geschlecht, Alter, etwaigen Behinderungen, Religion, ethnischer Herkunft oder sexueller Identität: Wir freuen uns darauf, dich kennenzulernen!

Wenn dich diese tolle Chance begeistert und du die passenden Voraussetzungen mitbringst, dann klicke auf BEWERBEN!

Hast Du noch Fragen Dann wende dich bitte an unseren zuständigen Recruiter*in.

Customs Brokerage Manager