Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

The Central Contact Center Administrations (CCCA) team is responsible for supporting multiple Marketing Contact Center operations. The team ensures smooth daily administration, accurate lead management, efficient data entry, CRM operations, and reporting to facilitate business decision-making and drive growth. By working across centers, CCCA provides centralized operational excellence, ensures data quality and compliance, and partners with both internal and external stakeholders to strengthen communication, streamline processes, and enable analytical marketing evaluation.

Key Responsibilities

Execute daily operational tasks, including lead assignment, incentive issuance, booking processing, payment link creation, refund submissions, and data tracking.
Perform accurate data entry, maintain Salesforce records, and ensure up-to-date assignment tracking.
Respond professionally and promptly to inquiries via multiple communication channels.
Provide admin support for routine and ad hoc tasks and projects.
Follow SOPs to ensure compliance and service quality.
Generate routine reports (daily, weekly, monthly) and fulfill ad-hoc data requests as assigned.
Monitor workflows for errors or discrepancies and escalate issues to senior team members.
Provide general administrative assistance to the team, including office duties and support to the Marketing Management Team.

Qualifications

Requirements:

Proficiency in Salesforce (SF), Office 365, and related internal systems.
Strong service orientation, attention to detail, and data management accuracy.
Ability to adapt quickly to changes in a fast-paced environment.
Consistency in following routines, SOPs, and team standards.

Additional Information

Key Performance Indicators

Performance reviews will be conducted on an annual basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:

Complete all designated tasks within allocated time frames.
Establish and maintain effective work results; team members could be responsible for more given tasks.
Treat all company staff and external contacts courteously and respectfully to maintain a positive company image both within the company and in the public domain.

Marketing Administrator (Thai, Mandarin and English speaking) - CCCA