About Us

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

This position is in the Seafreight department stationed at Laem Chabang Office, working as a leader in the Thailand Customs Brokerage Team, with a reporting line to the Head of Department

About The Job

Lead the company's Customs Specialist and Consultancy efforts, including verifying master files, providing HS Code classification advice, managing customs privileges and regulations, handling new product imports, and obtaining Customs Advance Rulings.
Oversee Customs Registration and Certifications, such as extending Customs AEO status, managing Free Zone registrations, and registering with any required government sectors
Conduct internal audits to ensure full compliance with customs formalities, provide training and guidance to customs personnel, and ensure 100% compliance with all relevant government departments
Coordinate with government agencies, including the Customs Department and other relevant authorities
Manage the customs team in all locations, resolve operational issues with customers, and ensure customs formalities maximize benefits in accordance with regulations
Monitor the clearance process and ensure KPI targets are met
Transfer knowledge to the customs team on areas needing improvement and provide guidance on preventative actions
Handle customs disputes, legal escalations, and complex issues with customs authorities
Ensure all customs inquiries from internal and external customers are responded to promptly
Participate in joint sales calls with Sales, KAM, or Product teams as needed
Perform a 100% check on any new or ad hoc customs entry before submission
Serve as a backup for the second check of entries if Customer Service is unavailable
Handle other tasks as assigned by Head of Seafreight – Thailand

About You

Minimum 10 years of relevant industry experience, with a strong background in freight forwarding
Minimum 5 years of team management experience
Holding Active Customs Specialist Certification (AEO License)
Comprehensive knowledge of airfreight and seafreight customs processes and related documentation
Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions
Excellent team player with strong relationship-building skills
Willingness to travel across provinces to meet with Customs Officers and customers as required
Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders
Proficiency in English is advantageous

About Our Benefits

A strong Team Spirit and a lot of fun together
A safe, multi-cultural and inclusive environment
Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!

Customs Brokerage Manager