What You´ll Do

Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
Consult customers on solutions generating value for their use cases Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
Work with application equipment to provide solutions to enhance customer adhesive related processes
Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
Reports quality issues / customers claims to relevant parts of the organization (incl. CCMS/CAPRIS)
Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers Responsible for products application / technical training and coaching of field sales forces and customers
Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts

What makes you a good fit

Bachelor's degree of Chemical or Mechanical Engineering, Packaging Technology, or a related discipline.
Minimum 1 year experience working in Application Engineer or Technical Engineer in flexible packaging or specialty tapes and label.
Basic knowledge or strong interest in solvent-based and solventless PU adhesives for flexible packaging applications.
Good command of English.
Customer-oriented mindset with the ability to work collaboratively with sales, R&D, and production teams.
Willingness to visit customer sites or production lines for technical support and learning purposes.
Self-motivated, eager to learn, and able to work well in a team environment.

Some perks of joining Henkel

Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Medical Coverage for employees and eligible dependents
Provident Fund
Annual Physical Examination for employees
Discounts on company products

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Institutional Sales Manager (APAC/SEA)

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