Position Overview

The Operations Manager is responsible for planning, managing, and optimizing all operational activities related to industrial inspection, testing, and certification services. This role ensures delivery of high-quality services to clients in oil & gas, power, infrastructure, and manufacturing sectors while maintaining full compliance with Bureau Veritas standards and applicable international regulations (e.g., ISO/IEC 17020, ISO 9001).

The position plays a critical role in achieving operational efficiency, profitability, and customer satisfaction, while leading multidisciplinary teams across multiple project sites.

Key Responsibilities

2.1 Operational Management

Manage day-to-day operations of inspection and industrial service projects (onshore & offshore).
Plan and allocate resources (inspectors, engineers, equipment) to ensure efficient project execution.
Monitor project performance (cost, schedule, quality) and ensure timely delivery.
Oversee mobilization and demobilization of manpower across multiple locations, including international assignments.
Ensure adherence to contractual requirements and client specifications.

2.2 Technical & Compliance Oversight

Ensure all inspection and certification activities comply with:

ISO/IEC 17020 requirements
Relevant codes and standards (API, ASME, AWS, IEC, DOT, etc.)
Local regulatory requirements (e.g., DIW / DOEB Thailand)

Review and approve inspection procedures, ITPs, and technical reports.
Maintain high technical integrity and consistency across all projects.
Support accreditation audits and internal quality audits (ISO9000 and ISO 17020)

2.3 Team Leadership & Development

Lead, supervise, and develop a team of:

Inspection Engineers
NDT Personnel
Project Coordinators
Field Inspectors

Conduct performance management, coaching, and training programs.
Ensure competency and certification of personnel (e.g., ASNT, PCN, lifting certification).
Promote a strong culture of safety, quality, and ethical behavior.

2.4 Business & Client Management

Act as the main operational focal point for key clients.
Support business development by:

Reviewing technical proposals
Providing operational costing inputs
Participating in client meetings and tender clarifications

Maintain strong client relationships and ensure high customer satisfaction.
Handle client feedback, complaints, and corrective actions effectively.

2.5 Financial & Performance Management

Monitor operational budgets, revenue, and margins.
Optimize resource utilization to improve profitability.
Track KPIs such as:

Utilization rate
Project margin
On-time delivery
Client satisfaction

Identify cost-saving opportunities and operational improvements.

2.6 Health, Safety, and Environment (HSE)

Ensure strict implementation of Bureau Veritas HSE policies.
Promote zero-incident culture across all operations.
Ensure risk assessments, toolbox talks, safety walk and safety procedures are properly executed.
Investigate incidents and implement corrective/preventive actions.

Qualifications & Requirements

Education

Bachelor's Degree in Engineering (Mechanical, Industrial, Civil, or related field).
Master's degree is an advantage.

Experience

Minimum 10–15 years of experience in industrial inspection, oil & gas, power or related sector.
At least 5 years in a managerial/leadership role.
Strong experience in:

Third-party inspection services
NDT operations
Lifting inspection / fabrication QA/QC
EPC project environments

Technical Competencies

Strong knowledge of:

ISO/IEC 17020
International standards (API, ASME, IEC, ISO)

Familiarity with accreditation bodies and regulatory frameworks.
Experience with offshore and onshore project execution.

Leadership & Soft Skills

Strong leadership and team management skills.
Excellent communication and client-facing abilities.
Strategic thinking with strong problem-solving capability.
Ability to manage multiple projects simultaneously under pressure.

Language

Fluent in English (written and spoken).
Thai language proficiency is required.

Key Performance Indicators (KPIs)-

Project delivery (time, cost, quality)
Resource utilization rate
Client satisfaction score
Revenue and profit margin
HSE performance (zero incidents)
Compliance with ISO/IEC 17020 and audit results

Reporting Line

Reports to: Industrial Services Manager
Direct reports: Project Managers, Senior Inspectors, Coordinators, Branch Manager

Work Environment

Office-based with frequent travel to:

Fabrication yards
Client and BV sites (Thailand & abroad)

IND Operation Manager