About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:  

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.   

The Opportunity:

For our team in Bangkok, we are looking for candidates with Customer Support, Helpdesk experience. Information Technology is Agoda.com's core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.

In this Role, you'll get to:

Serving as the first point of contact for users seeking technical assistance over the phone, email or chat
Monitor and respond quickly and effectively to requests received through the IT -Support ServiceDesk
Troubleshoot, diagnose, and resolve technical system, hardware and/or software issues
Work through the problem-solving process with users, empowering them to do the same in the future
Redirect unresolved issues to the next level of support personnel
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Provide feedback on processes and make recommendations on areas to improve
Working shifts and on call

What you'll Need to Succeed:

Customer service
Helpdesk ticketing systems
Working independently and as a team player.
A strong desire to learn
The desire to keep up with the latest technologies and stay ahead of the curve
Great communication and interpersonal skills; a good sense of humor is always a plus
The ability to communicate clearly in spoken and written English
Degree in Computer Science / Computer Engineering or similar
Fresh Grad are welcomed.

It's Great if you have:

Experience with Microsoft 365
Proficiency with a MAC OS

Benefits

Hybrid Working Model
WFH Set Up Allowance
30 Days of Remote Working from anywhere globally every year
Employee discount for accommodation globally
Global team of 90+ nationalities
40+ offices and 25+ countries
Annual CSR / Volunteer Time off
Benevity Subscription for employee donations
Volunteering opportunities globally
Free Headspace subscription
Free Odilo & Udemy subscriptions
Access to Employee Assistance Program (third party for personal and workplace support)
Enhanced Parental Leave
Life, TPD & Accident Insurance

#bangkok #Thailand #phuket #krabi #entrylevel

#freshgraduate #entrylevel #bangkok #chiangmai #phuket #krabi

Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

Discover More About Working At Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

(GSD) Global Technical Helpdesk Engineer (Bangkok-based)