Waterfall, Agile, Hybrid, Scrum, Salesforce

Scrum, JIRA, Sales Cloud, Agile Methodologies, Service Cloud, Azure DevOps, Salesforce implementations, Safe, MS Project, Experience Cloud, Smartsheets, Google Workspace, AI-enabled delivery tools

Data Manipulation, Data Cleansing, Excel, Project Delivery, JIRA, Operational Excellence, Salesforce, MS Project, Project Management, Peoplesoft

Confluence, Jira, Azure DevOps, Technical Project Management, Vendor management, Agile Scrum project delivery, Executive communication, Stakeholder Management

Slas, Flows, Validation Rules, Data Model, APEX, Middleware platforms, Salesforce integrations, Service Console, SOAP APIs, Security Model, Omni Channel CTI Knowledge, Declarative automation, Salesforce Service Cloud, Case lifecycle management, entitlements, Salesforce architecture