About Us

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

About This Role

This position is in the Seafreight department stationed at Bangkok Headquarter, working as a leader in Thailand Customs Brokerage function, with a reporting line to the Head of Department.

Duties and responsibilities

Strategic Leadership & Compliance Oversight
Lead Customs Specialist and Consultancy efforts, including HS Code classification, customs privileges, and Advance Rulings
Oversee Customs Registration and Certifications (For example, AEO License, Free Zone License etc.)
Conduct internal audits to ensure full compliance with Thai Customs rules and regulations
Ensure full compliance with all relevant government departments related to Customs
Team Management & Operational Coordination
Manage customs members across all locations
Monitor clearance processes and ensure all KPI targets are met
Resolve operational issues with both internal and external in timely manner
Transfer knowledge and guide the team on improvements and preventative actions
Provide training and guidance to personnel related to Customs work
Provide recommendations and areas for improvement to Product Head
Government & Stakeholder Engagement
Work and coordinate with government agencies, to ensure high quality of service and full compliance
Travel across provinces to meet with Customs Officers and customers
Regularly share up-to-date customs law and regulation knowledge with internal and external stakeholders
Issue Resolution & Quality Assurance
Handle customs disputes, legal escalations, and complex issues
Respond promptly to customs inquiries from internal and external customers
Perform 100% screen and check on new and/or ad hoc customs entries before and after submission through Customs system
Serve as backup for second checks if customer specialist is away or unavailable
Cross-Functional Collaboration
Participate in joint sales calls with Sales, KAM, or Product teams to bring in new business
Provide input, comment, solution, recommendations to Commercial and Product Teams when needed
Handle other tasks as assigned by Head of Airfreight / Seafreight / Contract Logistics – Thailand

Qualifications

Minimum 10 years of relevant industry experience, with a strong background in freight forwarding
Minimum 5 years of team management experience
Holding Active Customs Specialist Certification (AEO License)
Comprehensive knowledge of airfreight and seafreight customs processes and related documentation
Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions
Excellent team player with strong relationship-building skills
Willingness to travel across provinces to meet with Customs Officers and customers as required
Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders
Proficiency in English is advantageous

About The Job

About You

About Our Benefits

A strong Team Spirit and a lot of fun together
A safe, multi-cultural and inclusive environment
Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!

Customs Brokerage Manager