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Job Responsibilities

Manage day to day restaurants & salons operations, and ensure a positive outlet image
Coordinating front and back of the house operations for smooth delivery of services
Training / coaching of new and current staff on customer service best practices
Managing staff training, schedules and work performance
Organize and supervise shifts
Respond promptly to customer complaints, suggest solutions to resolve complaints
Ensure compliance with safety and sanitation regulations
Control operations cost and identify measures to cut wastages
Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
Preparing of reports
Analyze and forecast sales figures to maximize profits

Job Specialisations

Bachelor Degree in Hospitality, Retail Management or related field
Proven management experience in the Beauty & F&B industry
Strong leadership skills
Excellent communication skills
Financial Management skills
Customer service oriented
Possess strong knowledge of Beauty and F&B industry s legal rules and guidelines
In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
Working knowledge of data analysis and performance / operation metrics

Operations Manager (Salon/F&B)