Date: 20 Jun 2026

Service Line / Portfolios: Customer

Location:

Bangkok, TH

Are you ready to unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work you'll do:

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

We are seeking a Consultant to support loyalty transformation initiatives across Southeast Asia. This role will work closely with senior team members, business stakeholders, and technical teams to help define, document, and deliver loyalty solutions on Salesforce platforms.

This is an ideal role for candidates with CRM, loyalty, or Salesforce experience who are looking to deepen their consulting and transformation capabilities.

Key Responsibilities:

Gather and document business and functional requirements
Support workshop facilitation and stakeholder discussions
Create user stories, process flows, and functional specifications
Assist in loyalty program configuration and testing activities
Support SIT/UAT execution and defect tracking
Coordinate with business and technical teams during project delivery
Analyze customer and loyalty program requirements across SEA markets
Prepare project documentation, status updates, and presentation materials

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

Develop diverse, high-performing people and teams through new and meaningful development opportunities.
Collaborate effectively to build productive relationships and networks.
Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
Align your team to key objectives as well as set clear priorities and direction.
Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements:

2–5 years of experience in consulting, CRM, digital transformation, or loyalty-related roles
Experience working on projects within Southeast Asia markets
Experience in at least one of the following:

Salesforce Loyalty Cloud (preferred)
Salesforce core products
Loyalty program implementation or operations
Customer engagement or CRM initiatives

Basic understanding of loyalty concepts such as:

Points and rewards
Membership tiers
Customer retention
Promotions and campaigns

Experience working in Agile project environments

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 114935

In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand (Deloitte in Thailand), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

T&T Consultant - Deloitte Digital (Loyalty Cloud) - PH