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Role Objective

Own infrastructure & security standards and drive operational excellence to ensure stable, secure, and auditable IT operations.

Key Responsibilities

Own Infra service catalog, system ownership (RACI), and day-to-day operations
Lead Incident, Change, and Problem Management (ITIL-aligned), including SLA & on-call
Manage configuration, CMDB, assets, and network documentation
Ensure system reliability, DR readiness (RPO/RTO), and backup testing
Define and enforce security baseline (IAM/MFA, patching, EDR, firewall, logging)
Lead Infra team capability, KPIs, vendors, budget, and audit readiness

Requirements

6–10 years in Infrastructure / Network / Security Operations with leadership experience
Hands-on experience in Incident & Change Management, DR/Backup, and Security controls
Strong communication skills with management and structured KPI reporting

Nice to Have

ITIL, Network, Security, Microsoft, or Backup certifications
Experience managing multi-site environments and vendors

Information Technology Infrastructure Manager