Company Description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we've connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We're proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

Key Account Manager – Join the Action at Mondiale VGL!

No two days are the same at Mondiale VGL – and as our Key Account Manager, you'll thrive in the fast-paced world of logistics, turning client challenges into big wins!

Imagine being the trusted go-to for major clients, delivering seamless service that wows them every time. You'll own key relationships, spot growth opportunities, smash KPIs, and team up with our crew to keep everything running like clockwork – all while staying sharp on market trends.

What You'll Crush Every Day

Build rock-solid client relationships with regular check-ins and white-glove service that keeps them coming back.
Jump on escalations like a pro, fixing issues fast to lock in rave reviews and loyalty.
Track KPIs with laser focus – spot gaps, action fixes, and report wins on profitability and performance.
Hunt organic growth: Uncover upsell gold and roll out fresh business ideas that boost the bottom line.
Whip up sharp reports and collaborate across teams for flawless new client onboarding and SOP mastery.
Train clients on our software (even on-site!) and lead improvements that supercharge their supply chains.
Oversee delivery end-to-end: Nail compliance, invoicing, disputes – and keep operations humming.

Qualifications

Your Expertise

Strong industry knowledge, including supply chain processes, Incoterms, Thailand Customs, and current market trends.
Excellent written and verbal communication skills, with the ability to engage effectively with customers and stakeholders.
Customer-focused approach with the ability to anticipate needs and deliver proactive solutions.
Strong analytical and problem-solving skills, with a positive can-do attitude.
Effective time management skills with the ability to balance multiple tasks, deadlines, and priorities.
Ability to work independently while collaborating effectively with internal teams and other departments.
3+ years in key account management or a similar role within logistics, supply chain, or freight forwarding is highly desirable.

Additional Information

Why Mondiale VGL

Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
Join a supportive, energetic environment where no two days are the same
Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We're committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we're better together when our team reflects the diversity of the communities and customers we work with every day.

Key Account Manager - Freight Fowarding and Logistics