About The Team

The Sorting Center Operations Lead is responsible for managing end-to-end sorting center operations while driving strategic initiatives to improve operational efficiency, capacity utilization, and service quality. This role ensures high-volume parcel processing runs smoothly while continuously optimizing processes, resources, and infrastructure to support Shopee Express growth.

Job Description

Lead and oversee daily sorting center operations including inbound, sorting, and outbound processes to ensure parcels are processed accurately and dispatched on time.
Manage and develop frontline operational teams, including shift leaders and operators, to maintain high productivity and operational discipline.
Monitor key operational KPIs such as throughput, on-time dispatch, sorting accuracy, and backlog, and drive actions to improve performance.
Identify operational bottlenecks and lead process improvement initiatives to enhance sorting efficiency and reduce operational costs.
Collaborate with Linehaul, Last Mile, Network Planning, and other cross-functional teams to ensure seamless parcel flow across the logistics network.
Lead peak planning and capacity management to support high parcel volume growth during campaigns and peak seasons.
Drive operational excellence through SOP standardization, performance tracking, and continuous improvement initiatives.
Ensure compliance with safety standards, operational policies, and risk management practices.

Requirements

Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, Business, or related fields.
5+ years of experience in logistics, warehouse, fulfillment, or high-volume operations.
Proven experience managing large operational teams in fast-paced environments.
Strong analytical and problem-solving skills with experience in operational performance management.
Ability to lead process improvements and operational transformation initiatives.
Strong leadership, stakeholder management, and communication skills.

Sorting Center Operations Team Lead/Distribution Manager (Shopee Express)