About the role:

Manage the end-to-end delivery of IT scope for Boutique/Store projects, covering new, renovation, event, temporary setup and Retail sales office. Ensure smooth coordination with suppliers and timely implementation of all systems and infrastructure. Act as a key contact point for IT maintenance, coordinating with relevant teams and vendors to resolve all IT-related issues.

What impact you can create at CHANEL :

Project planning and costing

Define IT scope and prepare design proposals in line with store requirements
Estimate and validate project costs with all suppliers

Supplier management

Coordinate with key vendors regarding CCTV, Access Control, Security, alarm and security monitoring, audio and visual systems (including salon-specific services), UPS, network and access points, internet connectivity, etc.
Ensure clear communication, alignment, and accountability across all suppliers
Understand expectations from the store planning team and landlord, and supervise vendors to deliver accordingly

Design and delivery of infrastructure solutions

Design and deliver infrastructure solutions for store projects
Define network design (LAN / WiFi) to meet business and operational needs
Plan rack layout, power requirements, and overall site infrastructure readiness
Design and coordinate AV system setup aligned with business usage
Ensure full site readiness prior to installation
Lead infrastructure UAT and support cutover activities
Understand EUC dependencies to ensure seamless integration

Infrastructure delivery and governance

Own end-to-end infrastructure delivery and governance
Coordinate network rollout and ensure connectivity readiness
Ensure rack, power, and AV readiness before installation
Manage infrastructure UAT and cutover planning

Delivery and implementation

Confirm device and equipment delivery timelines
Coordinate installation, commissioning, and system testing
Ensure all systems are implemented in line with design and project plan
Ensure proper system handover to business users with clear documentation

Operations and maintenance

Act as the main contact point for all IT-related issues for the store
Coordinate with suppliers and internal teams to resolve incidents and technical issues
Oversee ongoing service support after project completion
Ensure preventive maintenance is in place for all IT systems
Monitor service quality and follow up on issue resolution with vendors

What you will bring :

5+ years experience in infrastructure delivery
Experience in retail or multi-site rollout environments preferred
Strong vendor and stakeholder management skills
Good command of English and Thai, with the ability to work and communicate effectively with construction project teams and external partners
PMP/PRINCE2/ ITIL/ Network and/or security certifications preferred
Able to travel to the sites to support the project
Comfortable to start on a 2-year contract first.

What CHANEL can offer you :

Opportunity to gain hands-on experience within a global luxury brand
A collaborative and inclusive culture where you can learn from experienced team members and contribute to continuous improvement

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Boutique IT Project Management Specialist(2-year contract)