Location: Remote

Experience: 5+ years of relevant program, project and account management experience in a fast progressing tech-oriented company

Employment Type: Full-Time

About Us

At PromptCloud, we're dedicated to helping businesses harness the power of data. As a leader in the Data as a Service industry, our technology powers some of the most innovative big data projects globally. We cultivate a culture of continuous learning and professional growth, providing clear paths for advancement and fostering a work-life blend that is particularly important in our remote setup.

We trust our team members to create a meaningful impact in their roles and allow them the flexibility to work from anywhere. Our mission is to put data at the heart of every business to fuel success.

Product Description

PromptCloud is a leading Data as a Service (DaaS) company specializing in web data extraction. We help businesses gather high-quality, structured data from publicly available sources at scale. Our expertise lies in setting up custom crawlers tailored to client needs, providing structured data with flexible delivery formats and frequencies.

Our Product Ecosystem

JobsPikr – An automated job data scraping platform that delivers fresh and structured job listings from multiple sources worldwide. Companies leverage JobsPikr for job market insights, talent intelligence, and competitive analysis.

42Signals – A competitive intelligence and price monitoring platform that helps e-commerce businesses, brands, and retailers track pricing, product trends, and consumer insights across online marketplaces.

With our suite of data-driven solutions, PromptCloud is helping businesses across industries — e-commerce, job market analytics, market research, AI/ML, and finance — unlock the power of web data.

About The Role

We are looking for a self-driven, detail-oriented Associate Technical Program Manager (ATPM) with focus on AI enablement to join us, and be a part of our growth story.

You will be responsible for driving cross-functional initiatives, managing multiple program execution, and ensuring seamless coordination between clients, sales, product, engineering, QA, and external vendors on a need basis.

The ideal candidate will have strong technical acumen, exceptional account and project management skills, and experience handling large-scale, complex projects. You should be comfortable operating in a fast-paced, dynamic environment with minimal direction while ensuring high-quality results.

Key Responsibilities

End-to-End Client Accounts and Project Ownership: Lead cross-functional projects, including program definition, roadmap planning, resource allocation, and execution.
AI & Technology Enablement: Work on projects leveraging AI/ML technologies and integrating them into yours and the organisation's regular work stream.
Delivery Management: Understand, clarify and articulate the requirements to the leads and developers, assist in scoping, schedule preparation, ensuring quality, and deployment excellence across the service and product offerings..
Stakeholder Collaboration: Work closely with the clients, sales, tech leaders, developers, QA engineers, product managers, business teams, and external vendors to align priorities and drive execution.
Process Optimization & Automation: Identify bottlenecks, streamline workflows, and enhance testing and release processes to improve delivery speed and efficiency.
Strategic Planning & Execution: Define and implement quality, release metrics, and process improvements to reduce time-to-market while ensuring operational excellence.
Problem-Solving & Decision-Making: Act as a technical problem solver, resolving project deadlocks and constraints through consensus and sound judgment.
Release Management: Drive planning of major/minor and maintenance release windows, ensuring alignment across multiple teams.
Data-Driven Execution: Collect and analyze data to track project performance and make informed business decisions.
Communication & Documentation: Maintain structured documentation and provide regular program updates to leadership teams.

Key Requirements

Technical Background: Bachelor's/Master's degree in Computer Science, Engineering, or a related field.
Project & Program Management: 5+ years of experience managing technical projects, driving cross-functional collaboration, and implementing release strategies.
Account Management: Build good rapport with the existing clients and the prospects leading to new opportunities discovery, conversion, upselling, and cross-selling. Review the delivery progress, successful onboarding, periodic invoicing and collections check.
AI/ML Exposure: Experience or familiarity with AI-driven solutions and automation tools.
Deep Hands-on Technical Expertise: Ability to understand and work with SMEs on frontend, backend, cloud, and infrastructure technologies.
Agile & Release Management: Experience managing Agile methodologies, participate and/or conduct the daily standups, promptly update the incident management tools, prepare work breakdown structure for complex and timebound tasks/projects, perform root cause analyses, initiate preventive and corrective actions.
Strong Communication & Collaboration: Ability to convey the technical concepts to both technical and non-technical stakeholders. Good verbal and written communication with attention to detail.
Problem-Solving & Attention to Detail: Ability to identify gaps, propose solutions, and optimize workflows.
Self-Driven & Proactive Mindset: Ability to handle multiple competing priorities, operate independently, and swiftly. Timely remediation of the incidents, ensuring on time delivery including the client and the internal assigned tasks.
Documentation: Ensure all the accounts and project related details are up-to-date and documented. Drafting the contracts and SoWs, RCAs, reports and metrics update.

Nice-to-Have Qualifications

Technical Program Management Experience: 2+ years in an ATPM / TPM role handling large-scale programs.
Automation & Scripting: Experience with Python, Selenium, or user-level automation.
Cloud & AI Enablement: Familiarity with AWS, GCP, or Azure and AI/ML model deployment.

Why Join Us

Be part of a collaborative and fast-paced environment.
Opportunity to drive impact and shape key initiatives.

We are a 100% remote company and we strive to build a unique and thriving workplace where work is designed around people (and not the other way round).

Our EVP is 3 fold:

Great Culture

Great Colleagues

Learning and Growth

Perks:

An environment where each employee is celebrated.

A one-time home office setup allowance, monthly allowances for internet bills, child care allowance for new mothers/single parents.

Half-yearly performance appraisals

Flexible working hours

Competitive salary

If you're a self-driven ATPM / TPM passionate about program management, and process excellence, a key learner who likes to remain up-to-date with AI and other emerging tech trends, we'd love to hear from you!

Also, if you know someone who fits this role, please refer.

(Associate)Technical Program Manager (ATPM / TPM)