Company Description

Grand Mercure Bangkok Atrium (568 Rooms)

Upscale hotel for business and leisure

Grand Mercure Bangkok Atrium is located in the heart of the city and has easy access to the best of Bangkok, whether for business or pleasure. Located in Phetchaburi with easy access to the expressway, Airports and MRT, this grand hotel offers a variety of different room types over its 23 stories.

Guests can enjoy the many facilities, including Benihana, the iconic Japanese steakhouse, Public our all-day dining and the Gym, Swimming pool, and Pool bar, all delivered with our heartfelt Thai service.

City hotel in the heart of Bangkok, conveniently located near shopping centres, business districts, MRT stations and popular attractions including Terminal 21, CentralWorld and local cultural landmarks.

Job Description

Provide strategic leadership and direction for all hotel operations, ensuring alignment with Grand Mercure brand standards and corporate objectives
Oversee financial performance, including budget development, revenue management, cost control, and P&L accountability
Manage and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement
Develop and implement strategies to maximize occupancy rates, revenue, and guest satisfaction metrics
Ensure exceptional guest experiences by maintaining high service standards and addressing guest concerns with professionalism and efficiency
Oversee hotel maintenance, safety, and compliance with all local regulations and international hospitality standards
Build and maintain strong relationships with key stakeholders, including corporate partners, local community, and tourism organizations
Analyze market trends and competitive positioning to identify opportunities for business growth and differentiation
Conduct regular performance reviews and implement staff development programs to enhance team capabilities

Qualifications

Minimum 5-10 years of progressive management experience in the hospitality industry, with at least 2-5 years in a General Manager or senior leadership role
Proven track record of successfully managing hotel operations and achieving financial targets
Strong financial acumen with demonstrated ability to manage budgets and analyze financial statements
Strong sales acumen to drive business and profitability
Excellent knowledge of Food & Beverage is required
Excellent leadership and people management skills with the ability to inspire and develop high-performing teams
Outstanding communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders
Customer-focused mindset with a commitment to delivering exceptional guest experiences
Experience working in Thai business culture is a plus
Fluency in English; proficiency in Thai language is a plus
Ability to work flexible hours, including evenings and weekends as required

Additional Information

Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor's learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

General Manager - Grand Mercure Bangkok Atrium