Welcome to DHL eCommerce!

We are excited to announce an exceptional opportunity within our organization for individuals seeking to join the dynamic world of DHL eCommerce. As part of our continuous growth and commitment to excellence, we are looking for talented professionals to contribute to our expanding global network.

At DHL eCommerce we provide a variety of international and domestic standard parcel delivery services in more than 35 countries around the globe. In selected markets we furthermore offer fulfillment services to customers. In line with the Group Strategy our aim is to be a leading provider of e-commerce related logistics. For this we are designing solutions across the entire DHL Group service portfolio for selected customers. As an integral part of the DHL Group, we leverage our extensive global network and cutting-edge technology to offer end-to-end e-commerce logistics solutions to our customers.

Joining our team means becoming part of a diverse and inclusive workplace culture that fosters collaboration, creativity, and personal growth. We value the unique perspectives and skills that each individual brings, and we believe that together we can achieve great things. As a global leader in logistics, DHL eCommerce offers unparalleled opportunities for career development and advancement, allowing you to unleash your full potential.

Role Purpose:

The role sits at the intersection of business, finance, and IT, acting as a solution-oriented Business Analyst / Functional Architect with responsibility for covering the functional domains: Billing, Order-to-Cash (OTC), Procure-to-Pay (PTP), Cash-on Delivery(COD), Credit & Collections (CA), and Record-to-Report (RTR).

It is not a pure documentation or configuration role — the focus is on functional design, business alignment, and delivery support.

The role acts as a functional integrator, bridging business, finance, and technical teams to design, validate, and deliver scalable billing, invoicing, and finance solutions for DHL eCommerce's evolving digital landscape.

What You'll Do

Lead and support functional workstreams across Billing, OTC, PTP, COD, CA, and RTR for the SHAPE+ S/4HANA migration.
Interpret and translate business, finance, and operational requirements into robust SAP functional solutions across S/4HANA Finance, S/4HANA Billing, and SAP BRIM/GRIP modules.
Serve as the functional point of contact ensuring integration across S/4HANA and external GRIP/BRIM components.
Review, validate, and sign off functional designs including data flows, process maps, and solution architecture alignment.
Act as the functional bridge between business stakeholders, finance teams, and IT
Translate business and finance requirements into robust SAP based billing and invoicing solutions and SAP (S/4HANA) finance solutions
Support SAP implementation initiatives across: Requirements clarification, Functional solution design, User Acceptance Testing (UAT) coordination
Facilitate workshops and align stakeholders on billing concepts and system capabilities
Contribute to project tracking and delivery governance
Support knowledge transfer and end user enablement where required
Design and document future state finance solutions processes

Stakeholder Management

Act as the functional bridge between business stakeholders, finance stakeholders, operations teams, and IT delivery organizations.
Coordinate and support key project phases including:

Requirements clarification and validation
Functional solution design
Integration design between S/4HANA, GRIP and other DHL APAC systems
User Acceptance Testing (UAT) preparation, execution coordination, and defect triage

Facilitate workshops to align stakeholders on billing concepts, finance flows, revenue rules, and system capabilities.
Support delivery governance, keeping track of project progress, risks, and dependencies.
Deliver documentation for future-state finance and billing processes.
Conduct knowledge-transfer sessions and end-user enablement to ensure smooth adoption.

Qualifications

5–10 years of experience in SAP-based billing, finance, or revenue-related processes.
Hands-on experience with S/4HANA Finance, S/4HANA Billing, or BRIM/Contract Accounting (FI CA).
Strong understanding of:
Billing & invoicing processes
Subscription or recurring revenue models
Integration touchpoints across OTC, PTP, CA, COD, RTR
Experience in SAP migration or transformation programs, preferably large-scale implementations.

Skills & Competencies

Ability to design and document future-state business and system processes (not just collect requirements).
Strong cross-functional communication and the ability to explain system processes to non-technical stakeholders.
Strong facilitation skills for workshops, design sessions, and UAT phases.
Analytical thinking with the ability to bring clarity to complex finance and billing requirements.

Highly Relevant SAP Backgrounds

You may come from one of the following backgrounds:
SAP S/4HANA Finance
SAP BRIM (Billing and Revenue Innovation Management)
SAP FI CA / Finance / Billing
SAP SD / Finance with strong billing or subscription model exposure
Experience in complex billing environments or high-volume transaction systems.

IT Business Analyst (Functional Architect SAP)