Job Description

The Cluster AR & IA is responsible for managing Accounts Receivable (AR) and performing Income Audit (IA) functions for multiple hotels within the cluster. This role ensures accuracy in revenue reporting, timely invoicing and collections, and compliance with internal controls, policies, and financial regulations.

Responsibilities

Daily Revenue Audit

Audit daily revenue figures, supporting reports, and vouchers from all hotel outlets.
Review and verify the daily General Cashier's Report for accuracy and completeness.
Ensure all revenue transactions are captured and reported accurately and in a timely manner.
Audit daily food and beverage reports, ensuring all restaurant and bar checks are accounted for.
Verify that complimentary rooms and all related revenue (e.g., telephone, internet) are properly authorized and posted.

Reconciliation and Reporting

Reconcile credit card charges between terminals and point-of-sale (POS) systems daily.
Prepare and distribute daily and monthly revenue and settlement reconciliation reports.
Balance subsidiary accounts receivable ledgers with appropriate control accounts monthly.
Prepare aged trial balances of all accounts receivable, including team member accounts.
Generate required AR and IA reports and assist in month-end closing activities.

Invoicing and Documentation

Prepare and send invoices to clients, ensuring all necessary documentation is attached.
Verify the accuracy of all charges made to guest, corporate, and internal accounts.
Adjust daily credit card payments in PMS and POS systems to ensure correct recording.
Ensure all invoices are reviewed and approved by relevant department heads before processing.

Compliance and Verification

Ensure all gifts, complimentary items, and entertainment vouchers are properly authorized and controlled per policy.
Review entertainment dockets and officers checks for required details and signatures.
Maintain internal controls to safeguard the integrity of financial records.
Ensure compliance with all financial policies, procedures, and statutory requirements.
Assist with internal and external audits by providing necessary documentation and clarifications.

Discrepancy Management

Review Room Rate and Room Status Discrepancy Reports and report any exceptions.
Record cashier overages/shortages and follow up with relevant departments.
Investigate and follow up on discrepancies, incomplete transactions, or missing documentation.

Customer and Employee Support

Respond to inquiries from guests, travel agents, creditors, and team members regarding AR matters.
Follow up on outstanding commission inquiries and ensure accurate tracking.
Handle employee ledger transactions, including steward sales and payroll deductions.

Documentation and Filing

Print, audit, and file relevant Front Office and Outlet reports in proper chronological order.
Maintain up-to-date, organized filing systems for both income audit and accounts receivable records.
Ensure timely and accurate data entry into general ledger and related systems.

Qualifications

Experience in accounts receivable management, preferably within the hospitality industry.
Knowledge of accounting principles, standards, and regulations.
Excellent communication and interpersonal skills, with the ability to manage relationships with owners, stakeholders, and team member
Proficiency in English and Vietnamese; additional languages are a plus.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

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Accounting Officer (AP/AR)

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