Responsibilities
The Global Logistics team is looking for a Supply Chain Manager to develop and drive logistics End-of-Life programs. This includes the aspects of managing the inbound and outbound logistics for Data Centers deployment and reverse logistics, overseeing supplier warehouses, and supporting decommission and retrofit related planning and service migration activities and knowledge of cross border import and export regulations. The person will be also responsible for managing customs clearance, ensuring compliance with Thai customs regulations, and coordinating with logistics teams, government agencies, and vendors to facilitate the smooth movement of goods. A hyper-scaled data center comprises a massive hardware demography - product category, original manufacturer, years of warranty, cost, and efficiency. The individual we're looking for would be a fast learner who is able to grasp critical information, apply best practices, hands-on and devise plans for execution.

Responsibilities:
- Drive and manage warehouse day to day activities such as inbound, outbound, RMA, transfers, stock take within warehouse.
- Maintain inventory accuracy, timely intervention of discrepancies.
- First point of escalation of all supply chain operational related matters within assigned regions.
- Monitor & report related operational KPIs; asset accuracy, discrepancies.
- Audit operational process flows to ensure it adheres to logistics management & finance compliance.
- Oversee & manage LSPs or internal warehouse activities.
- Support last mile delivery process to LSPs / Integrated Warehouse.
- Customs Compliance Management: Ensure that all imports and exports meet Thai customs requirements, including tariff classifications, valuations, documentation, and permits (e.g., Thai Customs e-MT Customs system).
- Customs Declarations: Manage 3PL on the preparation and file accurate customs declarations and clearances for all shipments in compliance with Thailand's import/export regulations (e.g., Thai Customs e-MT Customs system)
- Documentation Review and Coordination: Review shipping documents (commercial invoices, packing lists, bills of lading, etc.) and liaise with suppliers, freight forwarders, and customs authorities to ensure all documentation is accurate and complete.
- Regulatory Monitoring: Stay updated on any changes in Thai customs laws, regulations, tariffs, and trade agreements to ensure full compliance.
- Liaison with Authorities: Act as the primary point of contact for customs officers, government agencies, and relevant stakeholders on all customs-related matters.
- Able to perform physical warehouse activities such as goods receiving, transfers, distribution and related operations in the systems.
- Must be hands-on and willing to roll up sleeve to support operational activities.
- Collaborate with cross functional teams such as Supply, Infrastructure Engineering, Network, Security, Platform for operational activities.
- Execute complex relocation, decommission, and liquidation plans.

Qualifications
Minimum Qualifications:
- Bachelor degree in a supply chain or logistics management field, or equivalent practical experience
- More than 5 years of Supply Chain and Logistics Management experience within Data Center space
- Familiarity with TMS, WMS and inventory management equivalent systems
- Proficient in customs clearance software and tools (e.g., Thai Customs e-MT Customs system).
- Strong knowledge of Thai customs regulations and import/export compliance procedures, including understanding of international trade agreements, tariffs, and trade compliance standards.
- Experience executing multiple tasks simultaneously in a fast-paced, ambiguous environment and collaborating with individuals across internal and external organizations, other geographies, and a hands-on approach to accomplish all necessary tasks
- Professional proficiency level is required in English

Preferred Qualifications:
- Master degree in supply chain management.
- Experience with data center hardware, including servers and network equipment
- Analytical skills to query data sources and glean insights from complex data
- Knowledge of and experience with regional customs regulations on exports, import experience. Global Trade regulations experience is a plus.
- Certification as a Licensed Customs Broker (Thai Customs) is a plus.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

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ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Supply Chain Manager - Global Logistics