Job Summary:

The IT General Manager is responsible for defining and driving the IT service and platform strategy in alignment with business direction. As the Service Owner, he provides leadership over IT service management, core system architecture, and major programs, ensuring service excellence, project delivery, and customer satisfaction. The role oversees resource and capability development within the Centre of Excellence, manages financial performance including annual business planning and cost control, and works closely with stakeholders, the Project Management Office and the AMS team to deliver highquality, costeffective IT services that support business objectives.

Job Responsibilities:

IT Strategy Planning

With understanding business policy & direction, prepare IT strategy roadmap to support business strategy, including working with stakeholders to define & quantify business benefits
Provide leadership for the Service function and integrate strategic direction into the Service Program activities and goals
Owner of overall design and architecture of Core System Platform

IT Service Management

Lead a distributed organization of Professional Service experts
Manage service planning and operation
SLA and internal customer satisfaction level KPI should be met

Program Management

As the Service Owner, monitor major projects with Project Management Office
Work with Project Management Office for project quality, delivery and costs

Resource Management

Plan and organize team structure for projects and services
Develop career plans for staff and grow expertise of Centre of Excellence

Finance Management

Responsible for yearly business plan
Manage and control actual expenses to ensure healthy P&L

Job Requirements:

Experience:

15+ years experience in managing Professional Consulting Services and Delivering IT Services both for internal and external customers
Experience in people management role, passionate to build and develop high performing teams

Professional & Technical Expertise:

Extensive experience in CRM & E-Commerce particularly with Salesforce and Adobe Commerce
Strong experience in BI/Data Analytics, Low-code platforms, automation and innovation-driven by AI
Knowledge and experience managing IT services to support Supply Chain processes (Logistics, Procurement, Demand planning)

Core Competencies

Sound business acumen, strong organisational skills and customer focus
Excellent communication skills and cultural awareness to lead across different geographical markets
A self-starter who takes initiatives, ownership and demonstrates leadership qualities
Persistent in the face of obstacles and results-driven in a fast pace environment
Ability to work in diverse, fast paced environment and effectively collaborate across teams

Language Skills

Professional communication skills in English and Mandarin

Educational Qualifications

Bachelor Degree in Business Administration with experience in IT Management/Leadership or
Degree in Information Technology

Travel Requirements

Travel is seasonal, 20-30% in SouthEast-Asia and North-East Asia

Budget: Up to $20k/mth

Location: Bedok

We regret only shortlisted candidates will be notified.

Sabriya Soh | EA License No.: 02C3423 | Personnel Registration No.: R22104178

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IT General Manager (Digital Ecosystem)