Key Responsibility

Technical Support Operations

- Provide daily technical support to dealers and service centers regarding vehicle diagnosis, repair processes, and technical issues.

- Assist dealers in troubleshooting complex vehicle issues and coordinate technical escalation with HQ technical teams when necessary.

- Monitor and track recurring technical issues, product quality concerns, and field cases.

- Support implementation of technical campaigns, service actions, recalls, and product improvement activities.

- Prepare and distribute technical bulletins, service information, and repair guidance to dealers.

- Support new model launch preparation, including technical documentation and service readiness.

Warranty & Claim Management

- Manage warranty claim review, validation, submission, and settlement processes.

- Monitor dealer warranty claim quality and ensure compliance with company warranty policies and procedures.

- Analyze warranty data, claim trends, and failure patterns to identify potential product quality issues.

- Coordinate with HQ warranty and quality teams on claim approvals and technical investigations.

- Conduct regular warranty audits and support dealer improvement activities.

- Control warranty costs while maintaining customer satisfaction and service quality.

Dealer Management & Training Support

- Maintain close communication with dealer service teams regarding technical and warranty-related matters.

- Support dealer service capability improvement and operational standards implementation.

- Assist in organizing technical training and aftersales workshops for dealers and technicians.

- Collect market feedback and provide recommendations for aftersales service improvement.

- Reporting & Process Improvement

- Prepare regular reports related to warranty performance, technical cases, and dealer service operations.

- Support development and optimization of aftersales technical and warranty processes/SOPs.

- Ensure compliance with local regulations, company policies, and aftersales standards.

Qualifications & Requirements

- Bachelor's degree in Automotive Engineering, Mechanical Engineering, or related fields.

- Minimum 5 years of experience in automotive aftersales, technical support, warranty, or service operations.

- Experience with automotive OEMs, distributors, or dealership service operations is preferred.

- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.

- Familiar with warranty claim management and technical case handling.

- Good analytical and problem-solving skills.

- Strong communication and coordination abilities.

- Proficient in Microsoft Office applications and ERP/DMS systems.

- Able to work independently in a fast-paced and cross-functional environment.

- Good command of English; Mandarin Chinese is an added advantage.

Technical & Warranty Executive / Senior Executive