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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

AI Appdev - Q3 Engineering - Job Description

Software Engineer

Are you excited about the opportunity to influence the software industry by working with visionary technologies, including AI-powered development and testing tools Do you want to build consumer-facing, enterprise-grade services at massive scale Do you thrive in a fast-paced, start-up-style environment backed by the Salesforce Customer Success Platform

If yes, this is your opportunity to join a dynamic technology team at Salesforce—the global leader in cloud computing. Join top technologists from around the world who share a change the world mindset, and grow in a performance-driven environment surrounded by peers and leaders who inspire, motivate, and innovate.

Responsibilities

Design, develop, and maintain automation frameworks and tools for UI, API, and integration testing, incorporating AI-assisted capabilities for intelligent test generation, failure analysis, and predictive defect identification.
Develop end-to-end, cross-cloud integration automation across complex org configurations and data shapes.
Participate in Test Design Review Boards, contributing to integration test strategies across clouds, with focus on functional, business-critical, cross-cloud, high-impact, usability, and accessibility scenarios.
Execute testing in complex org setups with varied data models, ensuring predictive and evidence-based coverage.
Leverage AI-driven insights to identify gaps, flaky tests, and high-risk areas, improving release confidence and accelerating delivery.
Collaborate with internal stakeholders and customers to understand real-world usage and translate it into robust test scenarios.
Organize and drive cross-product, cross-team, and real-world usage testing initiatives, ensuring alignment on quality standards, release readiness, and practical validation of features.
Monitor product and feature-level quality health metrics, including coverage, reliability, test health, and predictive insights from telemetry, logs, and test failures.
Troubleshoot production issues using logs, automation, and AI-assisted root cause analysis.
Advocate for quality improvements, contributing to Q3-style guidance, playbooks, and rollout strategies for accelerated releases.
Provide technical oversight, coaching, and mentoring to engineers within and across scrum teams, fostering adoption of AI-assisted frameworks and best practices.
Master the Salesforce development process, culture, and codebase, continuously identifying opportunities to improve quality, testability, and automation using both traditional and AI-driven approaches.
Partner with Product Management, UX, and Engineering to ensure customer-focused enhancements and feature readiness.

Requirements

Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, or a related quantitative discipline.
8+ years of experience in software engineering, quality engineering, test automation, usability, or business analysis.
Strong proficiency in Java or a similar object-oriented programming language.
Experience with AI-assisted developer and testing tools, or AI-driven frameworks for improving test coverage and defect detection.
Solid understanding of Object-Oriented Programming principles and design patterns.
Proficiency in writing functional automation for UI and API testing.
Working knowledge of HTML, CSS, and JavaScript is a plus.
Familiarity with industry best practices in software quality, test automation, and usability.
Familiarity with AI-assisted tools for test automation, predictive quality, or enhancing the SDLC process is a plus.
Experience working in Agile/Scrum development environments.
Hands-on experience with developer tools such as Git, Maven, Eclipse (or similar IDEs), including AI-assisted IDEs and development environments to enhance coding, debugging, and test automation productivity.
Good understanding of relational databases and SQL.
Strong problem-solving skills, with the ability to work independently, learn quickly, and deliver high-quality results on time.
Excellent communication skills, with the ability to clearly articulate technical concepts and collaborate effectively across teams.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Software Engineering-MTS/SMTS-SDET