Company Description

About Mövenpick Resort Khao Yai

Nestled amidst the rolling hills of Khao Yai, Mövenpick Resort Khao Yai offers a distinctive European-inspired resort experience featuring Premium accommodations, villas, weddings, wellness, and MICE facilities.

Job Description

Primary Responsibilities

Night Operation

Act as the Manager on Duty (MOD) during night shifts, ensuring operational continuity and guest satisfaction in the absence of senior leadership.
Conduct and verify the Night Audit process in coordination with the Finance team, ensuring accuracy of daily financial transactions and reports.
Manage guest requests, complaints, and unforeseen incidents during night hours with professionalism and discretion.
Coordinate room allocations, walk-ins, and guest relocations in overbooking or special scenarios.
Ensure the safety, security, and orderliness of hotel premises by conducting regular patrols with Security and responding to emergencies effectively.
Monitor lobby, driveway, and guest areas to ensure cleanliness and compliance with Loss Control and Safety procedures.
Support Front Office night operations, including supervising shift handover procedures and ensuring guest-related documentation is accurate and complete.
Communicate all critical overnight issues and updates in the morning handover to relevant department heads for appropriate follow-up.

Team Management

Provide department orientation and on-the-job training aligned with hotel service standards and safety procedures.
Monitor night team members appearance, grooming, and professionalism.
Foster a supportive and responsive work environment that encourages teamwork, accountability, and high service standards.

Other Responsibilities

Maintain complete knowledge of hotel services, facilities, and emergency protocols.
Ensure energy-saving and access control procedures are followed overnight.
Attend briefings, meetings, and trainings as scheduled or requested.
Report for duty on time wearing clean and complete uniform at all times.
Maintain a high standard of personal appearance and hygiene.
Perform other reasonable duties assigned by the Management of the Hotel.

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of service in Front Office operations during night hours.
Ensure efficient and independent decision-making in the absence of department heads or the General Manager.
Respond effectively to guest emergencies, safety issues, and critical incidents with professionalism and discretion.
Guarantee seamless transition and communication to the day team for continuous service excellence.

Qualifications

Education

Diploma or degree in Hospitality Management or related field

Experience

Minimum 2 years of experience in Front Office operations.
At least 1 year of supervisory or managerial experience during night shifts.
Familiarity with hotel emergency handling, guest relations, and overnight operations.

Essential Job Skills

Guest-oriented with a strong commitment to service excellence.
Calm, confident, and able to make decisions during emergencies or critical situations.
Strong communication and interpersonal skills.
Effective leadership skills with the ability to supervise, guide, and motivate the night team toward service excellence.
Knowledge of Opera PMS and experience in night audit processes.
Able to work independently and manage cross-departmental coordination during night hours.
Detail-oriented, highly organized, and able to maintain accurate records and reports.

Desirable Job Skills

Additional language proficiency beyond English and the local language.
Advanced knowledge of hotel systems and reporting tools.
Experience in training and onboarding new night shift team members.
Understanding of energy-saving procedures and access control systems in hotels.
Well-presented and professionally groomed at all times.

Physical Requirements

Ability to work overnight shifts, including weekends and public holidays.
Physically fit to stand or walk for extended periods during patrols or guest assistance.
Ability to respond quickly and effectively in emergency situations, including assisting in evacuations if necessary.
Clear vision and hearing to monitor hotel environments and guest interactions.
Capability to operate computer systems and perform administrative tasks during night audit and reporting duties.

Additional Information

What We Offer

Opportunity to join one of Thailand's most unique destination resorts.
Career development within the global hospitality network of Accor.
Competitive salary and benefits package.
Collaborative and innovative working environment.

Assistant Night Manager