Customer Management

Developing and maintaining positive relationships with Customers and Channel Partners
Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders shipments
Taking ownership of customer issues and following problems through to resolution.
Being the focal point of contact for B2B Customer Portal related issues and questions
Educating customers on GlobalFoundries business practices and available systems

Revenue Management

Maximizing revenue via premium services fee collection and by preventing leakages
Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues

Order and Backlog Management

Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc.
Managing the customers backlog in Oracle
Working through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve Customer and Fab related issues
Analyzing and managing on-time delivery for customer orders
Processing and responding to customer expedite requests, pull-ins and inquiries with regards to supply
Resolving production scheduling, shipping or invoicing problems; determining the validity of RMA claims, managing the outstanding AR issues, aged backlogs etc.
Ensuring that GlobalFoundries policies, legal regulations and audit requirements are met and maintained

Project Management

Managing B2B projects for customers
Initiating and participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence
Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety Security requirements and programs

Required Qualifications:

Education: Bachelor s / Master s Degree
Experience: Order Management / Supply Chain
Years of Experience: 6+ years of relevant order management experience preferably in the Semiconductor industry
Language: English (Exceptional in both written verbal)

Preferred Qualifications:

Specialist Customer Service - Order Management