About Evernorth

Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

Position Overview

The Manager role requires a proven ability to navigate, influence and deliver results by working with multiple teams implementing end to end solutions. The role has responsibility for relationship management, development and overall project delivery of projects within Specialty Clearance and Intake team. Specifically, this role will support Clearance, Intake and all exception handling plus leveraging technology with Business Process Modeling software. To ensure future success and cultivate a sustainable and agile team, this leader will play a critical role in identifying and developing team practices, skills, and partnerships needed to achieve business and technology objectives.

Responsibilities

Partner with the enterprise IT organization to design and deliver capabilities
Oversee the analysis, design, development, and release of new capabilities in an agile development environment
Works with product owners to gather requirements to support engineering activities, and reports on estimates, timelines and risks to leadership.
Transform the work structure for getting IT work completed, generating increased efficiency to lower the cost of IT projects
Is accountable for the performance and results of a team within own discipline or function
Takes responsibility for resolving escalations and reporting back to operations leadership as needed
Lead the implementation of the portfolio projects and contribute to technology transformation from the 15 year old technology platform to the future state technology.
Lead a team of approximately 20 -25 employees with responsibility for delivering end-to-end services in this space
Participation in cross-departmental IT initiatives
They will have the added responsibility of creating an environment where new talent can feel welcome and have opportunities for growth
This role will establish the creation of teams across several Specialty products
Focus areas for this role will include the Clearance and Intake and all exception handling plus leveraging technology with Business Process Modeling software, and REST APIs with micro-services.

Qualifications

Required Skills:

Proven skills in leading high talent teams in local and remote locations
Strong ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale
Provide regular, timely feedback to team members and assist in driving their career growth
Strong communication skills; able to manage leadership relationships
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Demonstrated ability to prioritize work-load and meet project deadlines
Experience with strategic work planning and budgeting required
Demonstrated ability to manage toward budget and work plan goals
Must have proven leadership skills, team-orientation, and a proactive and optimistic management style
Broad technical experience and understanding of the technology environment
Thorough knowledge of programming concepts and procedures
Ability to adapt in a dynamic work environment and make independent decisions
Strong customer service focus
Excellent communication skills, including presentations and negotiations with leadership
Familiarity with health care or specialty industry very helpful
Willingness to work a flexible schedule to accommodate project deadlines
Willingness to travel
PC skills including Microsoft office, email and internet

Required Experience & Education

Bachelor's Degree Required; Master's Degree Preferred
11+ years of IT leadership
Proven experience leading/managing technical teams with a passion for developing the talent within the team.
Strong written and verbal communication skills with the ability to interact with all levels of the organization.
Experience in Clearance, Intake, Business Process Modeling software, and REST APIs with micro-services as plus.
AWS and machine learning experience preferred

Specific Application Stacks

Proficiency in IOS, ReactJS, Java, Openshift, J2EE, Oracle, PL/SQL, and AWS; prior experience in software design and development is highly desirable.
Demonstrated expertise in system design, application development, migration, deployment, and integration processes.
Proven experience working within Pharmacy, Clinical, and Healthcare frameworks.

Preferred Skills

Experience with vendor management in an onshore/offshore model.

Location & Hours of Work

Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate

Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Software Engineering Manager - HIH - Evernorth