Job Summary

The Onboarding Specialist will be responsible for onboarding new customers onto our platform and supporting existing customers with additional onboarding requirements, data setup, configuration changes, and user adoption activities. The ideal candidate should have strong communication skills, attention to detail, and experience in software implementation and customer support.

Key Responsibilities

Customer Onboarding

Manage end-to-end onboarding of new customers on our application.
Gather customer requirements and understand business processes.
Configure the application as per customer requirements.
Set up master data, users, roles, permissions, and organizational structures.
Coordinate with internal teams to ensure timely project delivery.

Data Management

Collect, validate, and upload customer data into the application.
Prepare and maintain onboarding documentation and checklists.
Ensure data accuracy and completeness during implementation.
Support data migration and bulk data import activities.

Customer Support & Relationship Management

Assist existing customers with new onboarding requirements and enhancements.
Conduct customer training sessions and product demonstrations.
Address customer queries and provide functional support.
Build strong relationships with customers and ensure high customer satisfaction.

Coordination & Communication

Act as the primary point of contact during the onboarding phase.
Coordinate with Product, Development, QA, and Support teams.
Track onboarding progress and provide regular status updates.
Escalate risks and issues to management when required.

Documentation & Process Improvement

Create and maintain onboarding guides, SOPs, and training materials.
Continuously improve onboarding processes and customer experience.
Maintain project documentation and customer records.

Required Skills & Qualifications

Any Bachelor's degree.
2 years of experience in:

Customer onboarding
SaaS application support
Customer success or functional consulting

Strong communication and presentation skills.
Excellent analytical and problem-solving abilities.
Good understanding of data management and Excel.
Ability to manage multiple projects simultaneously.
Strong customer-facing and stakeholder management skills.
Experience in preparing reports and documentation.

Preferred Skills

Experience with Operations & Maintenance (O&M), Asset Management, ERP, CMMS, or Enterprise Applications.
Experience in conducting online training sessions and webinars.
Experience working with global customers across different time zones.

Key Competencies

Customer-centric mindset
Excellent communication and interpersonal skills
Attention to detail
Ownership and accountability
Time management and prioritization
Team collaboration
Adaptability and willingness to learn

Success Metrics

Successful and timely onboarding of new customers.
Customer satisfaction and onboarding experience.
Accuracy of data migration and configuration.
Reduction in onboarding turnaround time.
High customer adoption and retention rates.

How To Apply

Share your CV @ [HIDDEN TEXT] or WhatsApp on 8976866489 with the following details:

Current Location:

Years Of Experience

Current CTC:

Onboarding Specialist Operations & Maintenance Application